Planner

Lanes Group; Durrington; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

21 days holiday

Job summary

Lanes Group is recruiting a Senior Planner at our Durrington Head Office to work with the team of HGV Tanker Drivers across the Southern Water contract. You will ensure efficient planning, act as main point of contact for clients and stakeholders, and help maintain service levels across the region.

This permanent, full-time role offers 37.5 hours per week with 21 days holiday. You will coordinate dispatch times, update planning systems, and support continuous improvement within our Tankering and

Responsibilities

• Update the job details in Big Change / Ortec based on new information or feedback.
• Close jobs on Big Change if not carried out by drivers.
• Escalate unresolved backlogs to relevant managers.
• Ensure all planning, job, and locations spreadsheets current and accurate.
• Maintain shared inboxes with timely responses and organised records.
• Capture and log all customer and contractor communications.
• Track Tankering departure timings via samsara.
• Monitor and respond to reactive work requests and escalations.
• Maintain live operative locations spreadsheets for accurate deployment.
• Coordinate with drivers to confirm dispatch times, routes and availabilities.
• Review and assign client requests promptly via Big change / Ortec.
• Capture and log changes to job details, site notes and client feedback.
• Update compliance reports and speak to relevant management for any failings.
• Record downtime, delays and reasons for missed SLAs
• Any ad-hoc from lead planner

Job description

Lanes Group is a leading nationwide utility services provider with c.5000 dedicated employees. Our diverse subsidiaries drive our success across various sectors, contributing to a remarkable turnover of over £700 million. We are committed to excellence and innovation, ensuring we provide industry leading services to our clients and stakeholders. Join us to be part of a dynamic and growing team that values diversity and fosters professional growth.

Department

The Logistics Management Centre (LMC) supports Southern Water's wastewater operations by delivering specialist tankering and treatment solutions across Hampshire, Sussex and the Isle of Wight regions. Working closely with operational teams, the LMC plays a key role in maintaining network resilience, responding to incidents, supporting planned maintenance activities, and helping to protect customers and the environment.

Our Tankering Division provides a flexible fleet resource to manage wastewater movements across the network, while our Treatment Division delivers specialist services to clean, maintain and optimise critical wastewater assets

Purpose of the role

We are looking for a Senior Planner to work with the team of HGV Tanker Drivers who works across the Region. You will be responsible for ensuring that the work is carried out efficiently in line the Southern Water Contract. The work incorporates tankering various non-hazardous liquids from sites to disposal facilities across the regions. Your work will involve being the main point of contact for clients and stakeholders.

Location

Durrington Head Office, Worthing, West Sussex

Job Type

permanent, full-time

Hours

Monday to Friday, 37.5 hours per week

Salary

Depending on experience

Benefits

21 days holiday (including bank holidays)

Key Responsibilities

• Update the job details in Big Change / Ortec based on new information or feedback.
• Close jobs on Big Change if not carried out by drivers.
• Escalate unresolved backlogs to relevant managers.
• Ensure all planning, job, and locations spreadsheets current and accurate.
• Maintain shared inboxes with timely responses and organised records.
• Capture and log all customer and contractor communications.
• Track Tankering departure timings via samsara.
• Monitor and respond to reactive work requests and escalations.
• Maintain live operative locations spreadsheets for accurate deployment.
• Coordinate with drivers to confirm dispatch times, routes and availabilities.
• Review and assign client requests promptly via Big change / Ortec.
• Capture and log changes to job details, site notes and client feedback.
• Update compliance reports and speak to relevant management for any failings.
• Record downtime, delays and reasons for missed SLAs
• Any ad-hoc from lead planner

Living The Company Values

By embedding our companies core values and purpose into each role, ensures that every employee, regardless of their role or level, understands how their individual development and contributions align with our purpose of ‘improving today for a better tomorrow’.

Each role and value has an alignment to set proficiency levels and expectations; this role holder is expected to:

• Leading: Acts as a role model, shaping the learning agenda and influencing change.
• Agile: Anticipates learning needs, adjusts quickly to changing operational contexts.
• Nurturing: Supports the development of others through coaching and structured development plans.
• Engaging: Inspires and motivates learners, builds trust and credibility
• Safe & Secure: Ensures all learning is aligned to safety and compliance standards.

Your Contribution To The Company

• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

Equality, Diversion & Inclusion

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.