Planner

Sureserve; Dartford; On-site; GBP 22,000 - 30,000; Full time

Job summary

An established industry player is seeking a dedicated and organized individual to join their team as an administrator. This role focuses on delivering exceptional customer service while managing various contracts in the social housing sector. You will be responsible for scheduling jobs, handling customer inquiries, and ensuring smooth communication within the team. With a commitment to employee development, this role offers opportunities for career progression and job security. If you thrive in a dynamic environment and have a passion for helping others, this position is perfect for you!

Benefits

Überstundenmöglichkeiten

Betriebliche Altersvorsorge

Mitarbeiterunterstützungsprogramm

28 Tage Urlaub pro Jahr

Erweiterte Familienurlaub

Qualifications

• Erfahrung im Kundenservice und in der Administration, idealerweise im sozialen Wohnungsbau.
• Hervorragende Kenntnisse in MS Office, insbesondere Outlook und Excel.

Responsibilities

• Hauptansprechpartner für Kundenanfragen und Verwaltung von Verträgen.
• Planung von Terminen und Verwaltung der Kundenanfragen.

Skills

Kundenservice

Administrative Fähigkeiten

Organisationsfähigkeiten

Kommunikationsfähigkeiten

Education

Erfahrung im sozialen Wohnungsbau oder Bauwesen

Tools

MS Office

Outlook

Excel

Job description

The Sureserve Group of businesses provides market-leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.

Sureserve Compliance South, delivers heating services within the social housing sector across London & the South East. We support our clients across domestic gas, commercial gas, renewables, and electrical services. We are London’s largest, most successful gas contractor, focusing on long-term contracts with our clients to offer our staff job security and progression opportunities.

Role

• The purpose of the role is to act as the focal point of contact for our customers, providing a high level of customer service across multiple contracts and projects. You will have experience in customer service from a previous administration role, preferably working within social housing/construction.
• Scheduling jobs with customers across multiple contracts.
• To take ownership of the administration of contract whilst co-working on various other contracts to ensure high levels of cooperation and knowledge within the team.
• Answer inbound customer calls relating to repairs and servicing for all clients in a courteous and professional manner.
• Answer customer queries and take ownership of any issues arising through to completion.
• Raise jobs and make appointments using the main customer database and complete any associated administrative tasks as necessary logging information accurately and concisely.
• All associated ad-hoc administrative duties.

Essential Criteria

• Previous administrative experience, preferably from a social housing/construction background
• Able to provide a high level of courteous, professional customer service
• Highly proficient in MS Office, in particular Outlook and Excel
• Good written and verbal communication skills
• Flexible attitude with strong organisational skills

What we can offer you

• Overtime opportunities
• Salary exchange pension
• Employee assistance programme
• 28 days annual leave including bank holidays, rising by one day with each full year of service (max five additional)
• Enhanced family leave (dependent on length of service)

Sureserve is committed to creating a diverse and inclusive workplace. We celebrate individual differences and believe that they contribute to our collective success. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

As part of our commitment to Inclusivity, we offer reasonable adjustments throughout the recruitment process for individuals who may require them. If you feel you need any adjustments, please let the recruiter know.

Successful applicants will be subject to eligibility checks including the right to work in the UK and DBS checks.