Planner - Delivery Operations

Ocado Logistics; Hatfield; Hybrid; GBP 28,000 - 38,000; Full time

Job summary

Ocado Logistics is seeking a Delivery Resource Planner to join our Planning team in Hatfield. This hybrid role involves ensuring efficient delivery operations by managing driver resources across the UK. Candidates should possess strong organizational skills and an administrative background for successful multitasking in our dynamic environment.

Benefits

Flexible Work Policy

Wellbeing Support Apps

Generous Leave

Pension Plan with Employer Contribution

Private Medical Cover

Family-Friendly Policies

Interest-Free Ticket loans

Employee Discounts

Shuttle Services

Qualifications

• Highly organized with excellent attention to detail.
• Ability to communicate clearly by phone and email.
• Flexible working patterns including weekends.

Responsibilities

• Plan delivery driver resources across multiple UK sites.
• Manage accurate driver rosters for the delivery network.
• Collaborate with operational teams to ensure resource alignment.

Skills

Communication

Planning

Organizational Skills

Multitasking

Education

Strong administrative background

Customer service background

Tools

MS Office

Excel

Job description

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate and engaging in exciting new business partnerships around the world – changing the way the world shops, for good.

We are the beating heart of our UK business and comprise a network of cutting-edge warehouses and offices across the country that ensure that we optimise the experience and use our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same.

This is a hybrid role with 2 days a week in the office, based in Hatfield. We offer free onsite parking and a shuttle bus service from the station.

About the role:

We wouldn’t be able to positively impact the way the world shops without our passionate team members – who keep our business running, our vans delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Now, we have an exciting opportunity for a Delivery Resource Planner to join our Planning team within Ocado Logistics.

As a Delivery Resource Planner, you will be responsible for planning delivery driver resources across multiple sites in the UK, supporting our delivery operations by ensuring the right resource is available at the right time. You’ll be working with a dedicated team that manages capacity, headcount, and short-to-medium-term planning projects.

You will be – Skills and responsibilities:

• Use your communication and planning skills to manage accurate driver rosters across our network
• Support key KPIs such as overtime and surplus, driving efficient headcount planning
• Maintain accurate Time and Attendance data for delivery employees
• Collaborate with Delivery Operations, CSTMs, Marshals, and Capacity & Sales teams to ensure resource alignment
• Identify areas for cost saving and process improvement within planning operations

About you – Requirements to be considered:

• Be highly organised, able to multitask and prioritise work in a fast-paced environment
• Have a strong administrative or customer service background with excellent attention to detail
• Be confident using MS Office, especially Excel (intermediate to advanced level)
• Communicate clearly by phone and email and adapt your style for different audiences
• Be flexible with working patterns across the week (including frequent weekends) as part of a rotating roster

Additional Info:

• Interviews will be held via Google Meet and will follow a two-stage process. You can expect a mix of questions covering your work experience, technical knowledge, and behavioural scenarios, along with a great opportunity to learn more about the role.
• Hybrid

What you can expect to receive in return:

At Ocado we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce, as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Including:

• Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching
• Private Medical Cover: Rest easy with comprehensive private medical insurance
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme
• Shuttle Services: Convenient free shuttle buses connect you to work
• Share Schemes: Join exciting share plans to participate in our success
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants
• Financial Protection: We offer Income Protection and Life Insurance for financial security

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Supply Chain

• Industries

  Transportation, Logistics, Supply Chain and Storage and Food and Beverage Retail

Referrals increase your chances of interviewing at Ocado Logistics by 2x

Get notified about new Operations Planner jobs in Hatfield, England, United Kingdom.

London, England, United Kingdom 1 week ago

Greenford, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

Harlow, England, United Kingdom 1 day ago

Supply Chain & Operations Senior Manager (Planning)

London, England, United Kingdom 6 days ago

Logistics Operations Manager (Warehouse)

Ware, England, United Kingdom 2 weeks ago

Hatfield, England, United Kingdom 1 week ago

London Area, United Kingdom £60,000.00-£120,000.00 4 hours ago

Supply Chain Operations Manager - Leading FinTech

Greater London, England, United Kingdom 1 week ago

Richmond Upon Thames, England, United Kingdom 2 weeks ago

Slough, England, United Kingdom 2 weeks ago

Slough, England, United Kingdom 2 weeks ago

Carrier Operations Manager, Amazon Transportation Services

London, England, United Kingdom 1 week ago

London, England, United Kingdom 4 days ago

Hatfield, England, United Kingdom 1 week ago

Watford, England, United Kingdom 4 days ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 3 weeks ago

London, England, United Kingdom 1 day ago

London, England, United Kingdom 1 week ago

London, England, United Kingdom 2 weeks ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.