Planner - Delivery Operations

ZipRecruiter; Hatfield; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity has arisen for a Delivery Resource Planner at Ocado Logistics in Hatfield. In this hybrid role, you will support the planning of delivery driver resources and work collaboratively with various operations teams. The position offers a dynamic work environment with excellent perks, including flexible work policies, comprehensive healthcare, and a supportive company culture.

Benefits

30 days of 'work from anywhere' policy

Employee Assistance Programme

Starting with 25 days of leave

Pension scheme with up to 7% employer contribution matching

Comprehensive private medical insurance

Generous family leave policies

Interest-free train tickets

15% discount on Ocado.com

Income Protection and Life Insurance

Convenient free shuttle bus service

Qualifications

• Strong administrative or customer service background required.
• Highly organised with the ability to multitask in a fast-paced environment.
• Intermediate to advanced Excel skills needed.

Responsibilities

• Plan delivery driver resources across multiple sites in the UK.
• Manage accurate driver rosters and support KPIs related to headcount.
• Collaborate with various teams to align resources effectively.

Skills

Communication

Planning

Organisation

Attention to Detail

Multitasking

Tools

MS Office

Excel

Job description

Job Description

Planner - Delivery Operations

Here at Ocado Logistics, it’s our mission to provide an outstanding customer experience for our partners, developing groundbreaking technology, opening multiple sites at an accelerating rate, and engaging in exciting new business partnerships around the world – changing the way the world shops, for good.

We are the beating heart of our UK business, comprising a network of cutting-edge warehouses and offices across the country that ensure the optimization of the experience and use of our proprietary technology across the supply chain to deliver an exceptional shopping experience. At the same time, we deliver bags of possibilities for our employees and a career that will ensure no two days are ever the same.

This is a hybrid role with 2 days a week in the office, based in Hatfield. We offer free onsite parking and a shuttle bus service from the station.

About the role:

We wouldn’t be able to positively impact the way the world shops without our passionate team members – who keep our business running, our vans delivering, our customers' products picked and packed, and our proprietary technology operating at optimum levels. Now, we have an exciting opportunity for a Delivery Resource Planner to join our Planning team within Ocado Logistics.

As a Delivery Resource Planner, you will be responsible for planning delivery driver resources across multiple sites in the UK, supporting our delivery operations by ensuring the right resource is available at the right time. You’ll be working with a dedicated team that manages capacity, headcount, and short-to-medium-term planning projects.

Skills and responsibilities:

• Use your communication and planning skills to manage accurate driver rosters across our network
• Support key KPIs such as overtime and surplus, driving efficient headcount planning
• Maintain accurate Time and Attendance data for delivery employees
• Collaborate with Delivery Operations, CSTMs, Marshals, and Capacity & Sales teams to ensure resource alignment
• Identify areas for cost saving and process improvement within planning operations

Requirements to be considered:

• Be highly organised, able to multitask and prioritise work in a fast-paced environment
• Have a strong administrative or customer service background with excellent attention to detail
• Be confident using MS Office, especially Excel (intermediate to advanced level)
• Communicate clearly by phone and email and adapt your style for different audiences
• Be flexible with working patterns across the week (including frequent weekends) as part of a rotating roster

Additional Info:

• Interviews will be held via Google Meet and will follow a two-stage process. You can expect a mix of questions covering your work experience, technical knowledge, and behavioural scenarios, along with a great opportunity to learn more about the role.
• Permanent position
• Hybrid

What you can expect to receive in return:

At Ocado, we believe in a workplace where everyone feels valued and supported, so you’ll find a safe and collaborative atmosphere that is as fresh as our produce, as well as an award-winning recognition programme and benefits package that includes a healthy work-life balance, extensive healthcare coverage, competitive salaries, and exclusive employee discounts.

Including:

• Flexible Work: Enjoy 30 days of ‘work from anywhere’ policy for a balanced life
• Wellbeing Support: Access dedicated apps and an Employee Assistance Programme for holistic well-being
• Generous Leave: Begin with 25 days, growing to 27 after 5 years, with an option to buy more
• Pension Plan: Secure your future with our pension scheme, featuring up to 7% employer contribution matching
• Private Medical Cover: Rest easy with comprehensive private medical insurance
• Family-Friendly: We support your family with maternity, adoption, shared parental leave, and paternity leave
• Financial Aid: Get interest-free train tickets and join our Cycle to Work Scheme
• Shuttle Services: Convenient free shuttle buses connect you to work
• Share Schemes: Join exciting share plans to participate in our success
• Shopping Perks: Enjoy a 15% discount on Ocado.com and savings at popular retailers and restaurants
• Financial Protection: We offer Income Protection and Life Insurance for financial security

Join Ocado Logistics today and become a part of a culture that wholeheartedly values and supports your well-being throughout every stage of your career.

Ocado Group is an equal opportunities employer and makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their marital status, age, gender, ethnicity, disability, religion, or union membership status.