Planner

MHS Homes; Chatham; On-site; GBP 80,000 - 100,000; Full time

Job summary

A community-focused housing organization in Chatham is seeking a Planner for its Asset Management team. The role involves programming works efficiently, supporting skilled operatives, and ensuring excellent customer service. Ideal candidates should possess strong planning and communication skills, with a collaborative mindset. This position offers a competitive benefits package, including performance-based bonuses and opportunities for professional development, aimed at positively impacting the community.

Benefits

Performance based annual bonus

Pension contributions matched up to 6%

28 days holiday

Training & Development opportunities

Flexible employee benefits

Access to holiday homes

Qualifications

• Proven ability to work collaboratively within a team to achieve excellent results.
• Ability to see the bigger picture and contribute to wider service delivery.

Responsibilities

• Plan and schedule daily workloads, ensuring the right people and materials are in place.
• Monitor and manage follow-on cases to meet customer-driven outcomes.
• Use data effectively to drive performance and maintain accurate records.

Skills

Strong planning skills

Excellent communication skills

Strong ICT skills

Job description

Job Advert

We’re looking for a Planner to join our Asset team within the Asset Management business area. This is a key role in ensuring property repairs, compliance requirements and kitchen/bathroom projects are managed efficiently and delivered to a high standard.

You’ll work closely with the other planners, Delivery Managers and Assistant Managers to support a team of skilled operatives, helping us deliver excellent customer service and high-quality works.

As a Planner, you’ll be responsible for programming works effectively, ensuring operatives are organised and productive, and that customers receive the best possible service. You will be the key link between operatives, residents, contractors and internal teams ensuring a timely completion of works.

What You’ll Be Doing

• Plan and schedule daily workloads, ensuring the right people and materials are in place.
• Monitor and manage follow‑on cases to meet customer‑driven outcomes within agreed timescales.
• Use data effectively to drive performance and maintain accurate records in systems such as DRS, CRM, and Keystone.
• Collaborate with your team to resolve escalated queries and non‑standard issues.
• Identify risks and implement mitigations, escalating where necessary.
• Champion continuous improvement and embrace change to enhance service delivery.
• Keep up to date with lessons learned from incidents and near misses.

What We’re Looking For

• Strong planning skills and experience.
• Proven ability to work collaboratively within a team to achieve excellent results.
• Excellent communication skills with both customers and colleagues.
• Ability to see the bigger picture and contribute to wider service delivery.
• Strong ICT skills and experience with relevant systems.

We Offer

• A performance based annual bonus + pension contributions matched up to 6%
• 28 days holiday + bank holidays and the option to buy/sell holiday
• Training & Development and opportunities for continuing professional development including regular tool box talks
• A great team of colleagues to work with
• Regular social and charitable events and a range of wellbeing activities
• Enhanced family leave policies
• A really competitive package of flexible employee benefits including a cycle to work scheme
• Free parking and disabled parking
• Access to two holiday homes in Norfolk and Dorset

Join mhs and contribute to making a meaningful impact on the lives of young people in our community.

Equality, Diversity and Inclusion

At mhs homes we value equality, diversity and inclusion. We are wholeheartedly committed to the principle of equality of opportunity, both as an employer and as a provider of services. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We’re a Disability Confident employer. This means if you tell us you have a disability and meet the minimum requirements for the job, we’ll offer you an interview. We can be flexible when assessing people so everyone has the best opportunity to demonstrate they can do the job.

Instructions for Potential Applicants

Please note we're using an anonymised recruitment process for this role. This means the shortlisting panel will only see personal details or CVs if you're shortlisted for interview. Therefore, shortlisting will be done based on your application and supporting statement. Please complete all sections fully and refer to the role profile when telling us about your skills and experience.