Field Support Administrator

Lanes Group PLC; Poyle; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

24 days holiday

Health cash plan

Onsite parking

Auto enrolment pension

Wellbeing support

Friendly working environment

Job summary

Lanes Group plc is seeking a Field Support Administrator in Iver to support the Waste Network Division. The role is permanent and full-time, with standard hours Monday to Friday and a salary of £27,081 per annum.

Responsibilities include submitting engineers’ hours and on-call rota to payroll, managing holidays, maintaining calendars, taking notes at investigations, booking training, and handling depot admin tasks. Aiding regional managers and ensuring policy adherence are also key facets.

Qualifications

• Be hard working and respectful and comply with health and safety standards.
• Have great interpersonal and written/verbal communication skills.
• Be resourceful, proactive and capable of multitasking under pressure.
• Able to build relationships across teams and levels within the organisation.
• Proficient with Microsoft 365 and Google Workspace tools.

Responsibilities

• Submit engineers' hours to Payroll weekly and monthly by set deadlines.
• Submit on-call rota to payroll and manage engineers’ holiday admin with reports.
• Maintain regional calendar and rota accuracy; generate sickness reports.
• Take notes during investigations and discipline meetings; assist with interviews.
• Book engineers’ courses and manage training certificates; renewals as required.
• Upload CCTV footage to BOX for Thames Water review; price-out completed jobs.
• Support depot admin with documents, posters, safety notices, and HR filings.
• Raise and track purchase orders; manage stationery and PPE inventories.
• Assist regional managers with ad hoc projects and health & safety poster updates.

Skills

Interpersonal skills

Communication skills

Resourceful and proactive

Multitasking

Prioritisation

Work under pressure

Initiative

Relationship building

Tools

Microsoft 365

Google Suite

Job description

At Lanes Group, nothing is more important than the health, safety and wellbeing of our people, our customers and the communities we serve. As one of the UK's leading infrastructure delivery partners, we employ around 5,000 talented people across a nationwide network of depots and operational locations, delivering annual revenues in excess of £650 million. We provide essential infrastructure, drainage, wastewater and utility services to many of the UK's leading organisations, including a significant number of FTSE 100 and FTSE 250 companies. Our success is built on the expertise of our people, our commitment to doing things safely and professionally, and our focus on delivering outstanding service every day.

In this critical role of ensuring our organisation is known for being the best in everything we do, known for leaving a legacy of absolute quality and compliance and keeping our promises at all times is our absolute mantra.

The ideal candidate for this job role will need to be capable of working efficiently supporting the wider team of field support administrators. They must be able to take initiative with their workload and manage their time effectively within their various day to day tasks. This role will require you to work as a part of a team and assist in the regional day to day duties. You will need to have a high attention to detail, and be able to work in a fast paced environment.

Position: Field Support Administrator

Location: Iver

Job Type: permanent, full-time

Hours: Monday to Friday, 37.5 hours per week (start times to be discussed at interview)

Salary: £27,081 per annum

Benefits: 24 days holiday (plus bank holidays); health cash plan; onsite parking; personal learning; auto enrolment pension scheme; wellbeing support; friendly working environment.

About the Role:

Due to continued growth and development, we are now looking for customer focused people to join us in our Waste Network Division, working to deliver real and effective solutions to waste-water network and drainage problems. Your responsibilities will cover the following:

• Submissions of engineer’s hours to Payroll on a weekly and monthly basis by set deadline dates
• Submission of on call rota to payroll
• Managing the administrative duties with regards to engineers’ holiday, including generating reports
• Ensuring the regional calendar and rota are up to date
• Generating sickness reports on a daily, weekly and monthly basis
• Note taking during investigations and disciplinaries
• Booking engineers required courses and managing and documenting their certificates, ensuring that they are valid and any required training is renewed
• Helping with the uploading of CCTV footage of the completed works for Thames Water to review on BOX
• Looking at the jobs in terms of productivity and pricing up the completed jobs
• When necessary, conducting drug and alcohol tests for the engineers
• Assisting with the interview process for engineers, when required including note taking
• Ensuring the documents in and around the depot are kept up to date (including but not limited to health and safety posters, fire warden and first aider posters, wellbeing posters, etc.)
• Submitting order requests for equipment for the stores, office and tipping
• Requesting PO numbers for order requests and uploading the delivery notes
• Challenging and accepting parking tickets (PCN’s)
• Responsible for stationary management: stationary for the office, PPE, managing any required purchase orders raised by the supplier
• Overseeing the submission and filing of a range of documents to the HR Management System, including but not limited to:
  • New starters
  • Leavers
  • Probations
  • Changes in roles, salary, hours, manager
  • Investigations
  • Disciplinaries
  • Tipping
  • Expenses
  • Training certificates and cards
  • Authorised pay deductions
• Helping with any administrative duties which are required by the Regional Managers
• Any reasonable ad hoc projects, tasks, duties requested by senior management
• Be aware of Lanes Group policies and your responsibility towards them

So if you enjoy delivering only the best in customer service, where no two days are the same and want to join a growing company that not only values you and your ability - but also strives to develop your potential and further your career progression, then we are the right Company for you.

What is essential is the ability to work safely to quickly diagnose and deliver practical and efficient solutions to attain the highest levels of customer satisfaction.

About You:

• Be hard working and respectful
• Comply with health and safety standards.
• Have great interpersonal skills to create relationships with the team, engineers, HR and wider Lanes Group network
• Have basic knowledge of both Microsoft 365 and Google Suite
• Have solid communication skills (both written and verbal)
• Be resourceful and proactive
• Multi-task, prioritise, work under pressure and on own initiative
• Have the ability to deal with people at different levels

At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.