Planned Investment Team Leader

Scottish Federation of Housing Associations; Glenrothes; On-site; GBP 35,000 - 50,000; Full time

Job summary

The Scottish Federation of Housing Associations is seeking a Planned Investment Team Leader to manage and coordinate their Planned Investment Programme. This role involves analyzing data, monitoring KPIs, and enhancing customer experiences. Candidates must have at least 3 years in a Technical role and hold an HND or equivalent. Strong skills in stakeholder management, report production, and service improvement are essential. This position will be integral in working collaboratively across the Kingdom Group to ensure the highest quality of service.

Qualifications

• At least 3 years previous experience in a Technical role.
• Strong knowledge of relevant regulatory frameworks.
• Ability to analyse and interpret data.

Responsibilities

• Monitor KPIs and customer feedback to enhance experience.
• Manage Planned Investment budgets and programmes.
• Regularly monitor the performance of programmes.

Skills

Data analysis

Stakeholder management

Report production

Customer focus

Service improvement

Education

HND or equivalent in a relevant subject

Job description

Summary of the role

The Planned Investment Team Leader will work as part of the Asset Strategy Team to manage, coordinate and monitor our Planned Investment Programme. You will gather intelligence and data on our property assets and use it to inform the asset investment strategy. You will monitor, take accountability for and report on relevant KPIs to ensure targets are met or exceeded. Working collaboratively with others across the Kingdom Group, you will analyse and act on data and customer feedback to enhance the customer experience and improve performance. You will ensure that we are committed to delivering as One Kingdom to provide the highest standard of service to all of our customers.

Responsibilities

• Customer Journey: Monitor, take accountability for and report on relevant KPIs to ensure targets are met or exceeded; Analyse and act on customer feedback to enhance the customer experience; Work collaboratively with colleagues across the Kingdom Group to understand customer needs and expectations.
• Service Delivery: Provide technical support to relevant teams including technical appraisals and drawings; Monitor and manage Planned Investment budgets; Plan, coordinate and monitor the Planned Investment programme utilising all property portfolio information; Ensure Risk Assessments and Method Statements are in place for relevant projects; Ensure adaptations are delivered in line with service level agreements and KPIs; Support the Asset teams to deliver complex and major adaptations; Procurement of planned investment, major repairs, cyclical maintenance, improvements, alterations and other building contract works.
• Performance Monitoring and Improvement: Analyse data to identify and implement service improvements and enhancements; Gather, maintain and update intelligence and data on our property assets, reporting regularly on progress; Regularly monitor the performance of programmes and make interventions where necessary; Develop and review Planned Investment related policies, procedures and processes; Contribute to the development of Design Standards and new property handover process.
• Stakeholder Management: Manage external contracts and relationships effectively, monitoring performance and providing feedback on service delivery where required; Work collaboratively with the Asset Operations Team Leaders to ensure adequate resources to complete planned programmes within timescales; Work collaboratively with Finance colleagues to ensure budgets are managed effectively.
• Other duties: Line management of the Planned Investment Team; Identify and action any learning and development needs of the Planned Investment Team in conjunction with the People Team; Additional duties required in line with business need.

Qualifications and Experience

• At least 3 years previous experience in a Technical role
• Minimum of HND or equivalent in a relevant subject
• Strong knowledge of relevant regulatory frameworks
• Ability to analyse and interpret data
• Ability to produce accurate reports
• Strong stakeholder management skills
• Influencing and negotiating skills
• Previous experience of managing people
• Ability to identify opportunities for service improvement and enhancement
• Knowledge of health and safety legislation
• Strong customer focus
• Knowledge of building standards and procedures
• Ability to provide advice and guidance
• Accuracy and attention to detail
• Previous experience of managing projects
• Knowledge of procurement frameworks and guidelines