Placement Coordinator

Scottish Nursing Guild; Belfast City District; Hybrid; GBP 28,000 - 32,000; Full time

Benefits offered by this job

Employer pension

Private healthcare

Life assurance

25 days annual leave

Flexible benefits

Wellbeing support

Discount platform

Professional qualifications

Volunteer days

Job summary

Scottish Nursing Guild, part of Acacium Group, is hiring a Placement Coordinator to manage nurses and healthcare assistants for client shifts. You will respond to queries, manage bookings and build strong relationships to support growth while delivering excellent customer experience.

The role operates in a hybrid Belfast office, with shift patterns Mon-Sun 07:00-22:00. The package includes £24,784 per year plus 20% uplift for unsociable hours and a quarterly bonus, with company-funded benefits

Qualifications

• Excellent customer service and relationship-building skills.
• Experience in fast-paced environments with multiple priorities.
• High attention to detail and strong organisational skills.
• A proactive, collaborative approach across teams.

Responsibilities

• Coordinate staffing bookings and match workers to client shifts.
• Build relationships with healthcare professionals and clients, delivering service excellence.
• Collaborate with internal teams to ensure compliant, smooth service delivery.
• Drive service improvements and support business growth through KPI achievement.

Skills

Customer service

Relationship building

Multi-tasking

Proactive attitude

Job description

Scottish Nursing Guild (part of Acacium Group)

Hybrid in our Gloucester Street, Belfast office

Permanent, Full Time

Shift patterns between Monday - Sunday 07:00-22:00

£24,784 per annum + 20% uplift on unsociable hours + quarterly bonus

We are hiring a Placement Coordinatorto join Scottish Nursing Guild who are a market leader in last minute healthcare staffing needs.

In this role you will be responsible for coordinating and booking nurses and healthcare assistant into client shifts, ensuring excellent service delivery for both clients and healthcare workers. You'll build strong relationships, respond to queries, manage bookings, and play a key role in supporting business growth while delivering an exceptional customer experience.

In this role, you will:

• Coordinate healthcare staffing bookings, matching workers to client requirements and ensuring accurate shift management.
• Build strong relationships with healthcare professionals and clients, delivering excellent customer service and resolving queries efficiently.
• Collaborate with internal teams to support service delivery, compliance, and the effective resolution of incidents and issues.
• Drive service improvement and business growth through feedback, promotion of digital tools, and achievement of team KPIs.

What we're looking for:

• Excellent customer service and relationship-building skills.
• Experience working in a fast-paced environment, managing multiple priorities and deadlines.
• High attention to detail and strong organisational skills.
• A proactive approach with the ability to work collaboratively across teams.
• Your benefits package: Our company-funded benefits package includes employer pension contributions, life assurance and healthcare benefits, designed to support your financial wellbeing.
• Time to recharge: Enjoy 25 days' annual leave plus Bank Holidays, with your holiday entitlement increasing with length of service.
• Flexible benefits to support you: Choose from a range of optional benefits including private medical insurance, critical illness cover, dental insurance, a healthcare cash plan, holiday buy and sell, a gym scheme, car scheme, bike scheme, technology voucher scheme and season ticket travel loans.
• Supporting your wellbeing: Access 24/7 wellbeing support for you and your immediate family, including an Employee Assistance Programme, digital wellbeing app and resources to support your mental, physical, social and financial wellbeing.
• Supporting you and your family: Receive discounted neurodevelopmental assessments for you and your loved ones.
• Save money every day: Enjoy instant discounts through our benefits platform on shopping, travel, entertainment, dining, lifestyle and much more.
• Grow your career: You’ll have access to fully funded professional qualifications through our apprenticeship programmes, mentoring and coaching, leadership development programmes, online learning and development opportunities and the chance to build your career across our global organisation, operating across four continents
• Recognition and community impact: We celebrate success through Long Service awards, exceptional performance and peer-to-peer recognition. You'll also receive two paid volunteering days each year to support causes that matter to you.

Scottish Nursing Guild is part of Acacium Group, a global healthcare solutions partner providing staffing, managed services and innovative delivery models across the healthcare, social care and the life sciences industries. We are a business with scale and leading digital capabilities, with a vision to be the leading global healthcare solutions partner.

We are powered by our people and leading digital capabilities, working with our partners to improve access to healthcare and deliver better outcomes. Our values – Putting People First, Always by Your Side and Driven by Excellence – guide everything we do.

Join us and play a key role in shaping the future of society and improving people's lives.

Inclusion and accessibility

We are committed to creating a truly inclusive and diverse workplace where everyone feels valued, respected, and able to thrive. As an age-friendly and disability-confident employer, we welcome applications from people of all backgrounds, communities and ages, recognising unique skills, experience and perspectives individuals bring at every stage of their career. Guided by our core value of Putting People First, we are committed to fostering an inclusive culture and will consider flexible working options and reasonable adjustments wherever possible to suit individual needs.