Piercing Operation Manager

Lovisa Holdings Limited; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Job summary

Lovisa Holdings Limited in London seeks a dynamic leader to drive the piercing category across the UK and Ireland. The role focuses on growing market share, collaborating cross-functionally, and delivering KPI milestones in stores and at events.

Based in Soho with field travel, you will build a piercing strategy, ensure compliant operations, train teams, manage store openings, and push new initiatives to maximise sales and customer experience.

Qualifications

• Experience leading a category in fashion retail is desirable.
• Strong people leadership and coaching skills.
• Ability to collaborate cross-functionally and drive KPIs.

Responsibilities

• Build a piercing strategy to deliver business goals and grow market share.
• Ensure stores operate with piercing capabilities at all times.
• Maintain stock for piercing tools across locations and keep licenses up to date.
• Train store teams and ensure compliance with local and national requirements.
• Lead new store openings to ensure piercing readiness on day one.
• Collaborate with internal functions on repairs or maintenance of piercing destinations.
• Drive piercing-focused sales via field visits, events, and incentives.
• Deliver best-in-class customer experience in piercing across Europe and UK.
• Contribute to group strategy and participate in company-wide projects.
• Provide leadership, coaching, and development for your team.

Job description

Lovisa is fast-fashion Retail

Lovisa is global, and its growth is infectiously energetic

See us atcareers.lovisa.com

In Lovisa, piercing is a fashion experience - part of styling and self-expression.

This opening is a chance for a person passionate about piercing to lead this category across the UK and Ireland.

• To help Lovisa become the world’s leading piercing destination
• Collaborate cross functionally and reach key milestones and KPIs
• Drive sales and transaction KPIs
• Make sure stores and team are registered in line with legislation
• Collaborate with the Piercing Category team and internal departments to deliver

OPERATIONS

• Build a piercing strategy to deliver on business goals/expectations and grow market share
• Ensure all stores are able to operate with piercing at all times
• Ensure the tools required for piercing are always in stock in all store locations
• Ensure permits, registrations and licensing are up to date to local and national requirements
• Ensure store teams are maintaining their piercing to global company standards
• Ensure teams are always trained
• Ensure new store openings run to timelines & open being able to Pierce on first day of trade
• Collaborate with internal fucntions on any repairs or maintenance of piercing destinations
• Ensure all piercing menus are maintained and always correct to maximise sales

SALES & TRANSACTIONS

• Drive the focus on piercing with field and store managers through store visits
• Plan and drive competitions and incentives as required through the year to drive sales
• Deliver new opportunities to grow piercing contributions such as events, pop-ups and other new initiatives
• Identify any product opportunities in-market to support growth in piercing contribution

CUSTOMER SERVICE

• Responsible for supporting teams to deliver a best-in-class customer experience in piercing
• Reply to all customer queries for Europe and UK
• Respond directly to customers whose case has been escalated through to management

TEAM MANAGEMENT

• Motivating, leading, training and developing your team with a hands-on approach
• Clear objectives, actions and measure in place with your team to thrive and grow

CONTRIBUTION TO THE GROUP

• Contribute actively to the business strategic direction
• Contribute positively and energetically to group meetings and company events
• Provide an example for others to follow
• Participate in projects to improve the operation of the division/company
• Have a positive can-do attitude, whilst listening, challenging and directing
• Coachable in all aspects, flexible and proactive in style

If you read this and it inspires you, we would love to hear from you.

Lovisa is growing and these are particularly exciting times to be part of the business growth and success.

For reference, Lovisa uses Inverness devices in the UK and Ireland to pierce.

The role will be based in our Soho, London offices when not travelling in the field.

We believe in supporting diverse cultures and harnessing the unique knowledge and experience of our team. We celebrate our global presence, by supporting our culturally diverse team around the world.