PHS Licensing and Enforcement Processing Officer

Brent Council; Wembley; Hybrid; GBP 36,000 - 38,000; Full time

Benefits offered by this job

27 days annual leave

Local Government Pension Scheme

Hybrid working

Flexible working options

Family-friendly policies

Health and wellbeing support

Cycle to Work scheme

Learning and development opportunities

Job summary

Brent Council is seeking a Licensing and Enforcement Processing Officer to join the Licensing and Enforcement team. You will process Private Rented Sector licences, maintain records, and respond to enquiries to ensure timely, compliant outcomes.

The role offers hybrid and flexible working options, with a substantive salary of £36,153–£38,361 per year, and the opportunity to develop expertise in housing licensing and regulation within a diverse council.

Qualifications

• Experience processing applications with accuracy and record-keeping discipline.
• Ability to guide applicants and licence holders with clear information.
• Willingness to learn relevant licensing legislation and guidance.
• Strong organisational and prioritisation skills.
• Comfort with digital systems and data management.

Responsibilities

• Process a wide range of Private Rented Sector licence applications from submission to issue.
• Provide proactive, responsive service guiding landlords, tenants and the public.
• Maintain up-to-date licensing records and carry out checks with internal/external agencies.
• Progress applications in collaboration with colleagues and partner services.

Skills

Attention to detail

Organised

Communication skills

Proactive problem-solving

Team player

IT proficiency

Curiosity about licensing

Job description

Job Description

This job posting is open to both internal and external applicants at Brent Council.

Salary range: £36,153- £38,361 per annum inclusive of London weighting

Contract: Permanent

Hours of work: 36 hours per week

Location: Civic Centre and other locations from time to time

Make a difference in Brent - help keep it safe, fair and well regulated through effective licensing and enforcement.

Brent is one of the most diverse boroughs in the country, with communities, ideas and experiences from across the world helping to shape who we are. Working here means joining a council that is focused on fairness, open to new thinking and committed to improving life for local people.

Our values shape how we work and what people can expect from us. We collaborate proactively, lead inclusively, embrace change, are bold and curious, and celebrate and share our success. For people who care about public service and want their work to matter, Brent offers the chance to make a meaningful difference.

Every licence application represents a person, business, landlord or organisation relying on the Council for an efficient and professional service. As a Licensing and Enforcement Processing Officer, you will help support services that protect residents, promote responsible landlords/agents and maintain high standards across Brent.

Working within Brent Council’s Licensing and Enforcement team, you will process applications, maintain accurate records, respond to enquiries and work with colleagues and applicants to ensure cases are handled promptly and correctly.

We are looking for someone who is organised, proactive and has an eye for detail, with strong communication skills and the ability to manage competing priorities in a busy environment.

This is an excellent opportunity to develop your skills, gain experience in property licensing and join a supportive team where your work makes a real difference to Brent’s communities. If this sounds like the right opportunity for you, we’d love to hear from you.

In This Role You Will Be

• Process a wide range of Private Rented Sector (PRS) licence applications from initial submission through to issue, carrying out administrative and eligibility checks, verifying information and ensuring applications meet statutory and Council requirements.
• Provide a proactive, responsive service to applicants and licence holders, guiding landlords, tenants and members of the public through the licensing process, resolving enquiries and providing clear advice and support through telephone, written and face-to-face channels.
• Maintain accurate and up-to-date licensing records, carrying out relevant checks with internal and external agencies, following agreed procedures and ensuring information, fees, certificates and supporting documentation are correctly recorded and managed.
• Work collaboratively with dedicated colleagues and partner services to progress applications and service requests, identify issues requiring further action, and ensure urgent or complex matters are referred appropriately and dealt with effectively.

We’re Looking For Someone Who

• Takes pride in getting things right, with strong attention to detail and accuracy when processing applications and maintaining records.
• Is organised and dependable, able to manage a varied workload, prioritise effectively and deliver work to agreed timescales.
• Communicates with clarity and empathy, building positive relationships and making processes easy to understand for a diverse range of customers and colleagues.
• Is proactive and solutions-focused, using initiative to resolve issues, improve processes and keep work moving forward.
• Brings a positive attitude and strong work ethic, taking ownership of responsibilities and remaining focused when workloads are busy.
• Works well with others, contributing to a supportive team environment and valuing the knowledge and experience of colleagues and partners.
• Is confident using digital systems and learning new technology, with the ability to maintain accurate information and use IT effectively in day-to-day work.
• Is curious and keen to develop, with an interest in licensing and private rented sector housing and a willingness to build knowledge of relevant legislation and guidance.

Why join us?

• 27 days’ annual leave, rising with length of service, plus bank holidays
• Local Government Pension Scheme with generous employer contributions
• hybrid and flexible working options for most roles
• supportive family-friendly policies, including carers’ leave, paternity leave and compassionate leave for eligible employees
• health and wellbeing support, including eye test support and a 24/7 Employee Assistance Programme
• financial wellbeing support, including education sessions, childcare deposit loans, and season ticket loans
• travel support, including affordable parking nearby, a Cycle to Work scheme, and onsite facilities
• learning and development opportunities to support your career
• access to My Brent Rewards with exclusive discounts on shopping, travel, leisure and entertainment

Join a friendly and supportive team that plays a vital role in improving private rented housing across Brent. Every application you process and enquiry you help resolve contributes to safer, better-managed homes for local residents. Working closely with landlords, tenants, agents and colleagues across the Council, you'll gain valuable experience in housing licensing and regulation while making a real difference to our diverse communities.

Supported by experienced colleagues, training and ongoing development opportunities, this role offers a strong foundation for building your career in housing and public service.

Location: Civic Centre and other locations from time to time

Brent Council values the diversity of its community and aims to have a workforce that reflects the people we serve. We welcome all applications from all sections of the community and encourage applicants to complete the diversity survey section of the application.

We are committed to fostering an inclusive workplace where everyone is treated with dignity, respect and fairness. We expect all employees to demonstrate a commitment to equality, diversity and inclusion and to promote inclusive, non-discriminatory practices in their work. This commitment forms part of our recruitment process, and candidates may be assessed on their understanding of and ability to contribute to an inclusive working environment.

The information we collect from you will be shared with Cifas, who will use it to help prevent fraud and other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. Further details on how your information will be used by Brent and Cifas, and your data protection rights can be found here.

As a Disability Confident employer, we guarantee an interview to disabled applicants who meet the essential criteria for the role. This includes people with hidden disabilities, long term health conditions, diagnosis, and mental health conditions. We also guarantee an interview to care-experienced applicants who meet the essential criteria. Information shared for this purpose will be treated fairly and used only to confirm eligibility under these schemes.

If you need reasonable adjustments at any stage of the recruitment process, please contact [e-mail]

Brent has a positive approach to flexible working.