PHN Service Support Specialist (Secondment)

Devon County Council; Devon and Torbay; On-site; GBP 23,000 - 29,000; Full time

Job summary

Devon County Council is seeking a Service Support Officer for an internal secondment within the PHN Specialist Business Support Team. The role provides practical and operational support to help the team work effectively and includes on-site activity at County Hall, Exeter.

We value an organised, proactive individual with strong digital skills, able to collaborate, resolve problems and deliver a responsive service to colleagues. Interviews will be held in person at County Hall, Exeter.

Qualifications

• Empathy and enthusiasm for learning and supporting colleagues.
• Good written and verbal communication and relationship-building skills.
• Experience with note/minute taking is desirable or keen to learn.
• Organised, proactive and able to adapt to changing service needs.

Responsibilities

• Attend County Hall at least 1 day per week for on-site activities.
• Support recruitment, onboarding and induction processes.
• Serve as a point of contact for day-to-day business support queries.
• Coordinate meetings, bookings, rotas and distribution lists.
• Maintain guidance, Teams and SharePoint information; keep resources up to date.
• Collate service updates and information to support service operations.
• Assist with shared mailboxes, archiving and Zoho requests.
• Support invoicing, Unit 4 and the AL tracker processes.
• Develop knowledge of key systems and act as a SystmOne trainer/ICT champion.
• Coordinate interpreter requirements where needed.

Skills

Teams/Outlook

CoPilot

Calendars

Microsoft Edge

Excel

Word

Communication

Note taking

Planning workload

Problem solving

Calm under pressure

Prioritisation

Tools

SharePoint

Zoho

Unit 4

SystmOne

Job description

Devon County Council is seeking a Service Support Officer for an internal secondment within the PHN Specialist Business Support Team. The role provides practical and operational support to help the team work effectively and includes on-site activity at County Hall, Exeter.

We value an organised, proactive individual with strong digital skills, able to collaborate, resolve problems and deliver a responsive service to colleagues. Interviews will be held in person at County Hall, Exeter.