Phlebotomy Supervisor

NHS; Bury St Edmunds; On-site; GBP 24,000 - 26,000; Full time

Job summary

Join a leading healthcare provider as a Phlebotomy Supervisor at West Suffolk Hospital. You will oversee a dedicated team of phlebotomists in delivering efficient patient care through blood sample collection. Candidates should possess strong phlebotomy skills, team management experience, and good communication abilities.

Qualifications

• Experience of taking blood.
• Experience of working in a hospital environment.
• Experience of team working.

Responsibilities

• Supervise the day-to-day running of the phlebotomy team.
• Assist with staff allocation and service delivery.
• Ensure quality objectives are met in blood sample collection.

Skills

Excellent phlebotomy skills

Excellent interpersonal skills

Ability to mentor staff

Manual dexterity

Education

GCSE's in Maths, English and Science

Phlebotomy training course or equivalent

Willing to work towards NVQ3

Job description

Job summary

If you are passionate about patient care and would like to work in a busy environment, then the role of Phlebotomy Supervisor may be for you. Our team of Phlebotomists take blood samples from inpatients at West Suffolk Hospital (WSH) and from outpatients at WSH, Newmarket Community Hospital, Mildenhall Health Centre and Sudbury Community Health Centre. The inpatient service is provided over a seven-day week, whilst for outpatients the service is weekdays plus Saturday mornings at WSH.

This is an exciting time with the opening of the Community Diagnostic Centre (CDC) at Newmarket Hospital set for later this year. The phlebotomy team are now recruiting to support the new service at the CDC which will be running seven days a week with the aim of bringing diagnostic testing closer to patients.

The successful candidates will need to have good problem-solving skills and be able to work under pressure. They will be required to supervise the day to day running of a team ensuring that staff are allocated to support the service in a timely manner. Additional tasks may need to be performed such as assisting the phlebotomy management team with recruitment and rosters, and in overall service delivery.

Good communication skills with the ability to communicate at all levels are essential to this role as is a comprehensive working knowledge of all phlebotomy procedures.

Part-time and fulltime positions are available.

Main duties of the job

The successful candidate will need to be:

• caring and passionate
• well organised
• self-motivated
• a team player

And to uphold the organisation's First Trust Values:

• Fairness- We value fairness and treat each other appropriately and justly.
• InclusivityWe are inclusive, appreciating the diversity and unique contribution everyone brings to the organisation.
• RespectWe respect and are kind to one another and to patients.
• SafetyWe put safety first for patients and staff.
• TeamworkWe work and communicate as a team.

The post will involve working between sites to cover as and when required including the Newmarket Community Diagnostic Centre.

If you would like to help us, put patients first or for further information, please contactShan Barnes, Phlebotomy Manager on 01284 712767

About us

#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community

We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.

The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.

Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.

We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.

With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.

We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.

Join us. What will you #BeKnown for?

Details Date posted

17 June 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year Per annum pro rata

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

179-6594433-C-A

Job locations

West Suffolk Hospital NHS Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ

Job description Job responsibilities

Detailed job description and main responsibilities

Please see job description and person specification for full details.

• To be part of the team responsible for the collection of blood samples by venepuncture or finger prick, from patients served by West Suffolk NHS Foundation Trust.
• To represent the West Suffolk Hospital Pathology Department and assist the department in achieving its quality objectives including feeding back on the needs of users.
• Communication with all patients of varying needs.
• Accurate identification of patient and labelling of samples.
• Requirement to perform phlebotomy duties at various locations to support the development of the phlebotomy service.
• Maintains records in relation to activities carried out.
• To cover the duties of other Phlebotomists on all sites, when on leave, or in the event of illness.
• To deputise for the Phlebotomy Manager.
• To work flexibly in respect of service needs which may include an extended working day and participation in the delivery of a 7 days per week service.
• The work of the service brings staff into contact with human body fluids, tissues and hazardous chemicals. This may include blood, pus, urine, faeces, and respiratory secretions.

Job description Job responsibilities

Detailed job description and main responsibilities

Please see job description and person specification for full details.

• To be part of the team responsible for the collection of blood samples by venepuncture or finger prick, from patients served by West Suffolk NHS Foundation Trust.
• To represent the West Suffolk Hospital Pathology Department and assist the department in achieving its quality objectives including feeding back on the needs of users.
• Communication with all patients of varying needs.
• Accurate identification of patient and labelling of samples.
• Requirement to perform phlebotomy duties at various locations to support the development of the phlebotomy service.
• Maintains records in relation to activities carried out.
• To cover the duties of other Phlebotomists on all sites, when on leave, or in the event of illness.
• To deputise for the Phlebotomy Manager.
• To work flexibly in respect of service needs which may include an extended working day and participation in the delivery of a 7 days per week service.
• The work of the service brings staff into contact with human body fluids, tissues and hazardous chemicals. This may include blood, pus, urine, faeces, and respiratory secretions.

Person Specification Education & Qualifications Essential

• oGCSE's (or equivalent) in Maths, English and Science
• oPhlebotomy training course or equivalent
• oWilling to work towards NVQ3 or equivalent knowledge

Desirable

• Basic IT qualification

Experience & Knowledge Essential

• oExperience of taking blood.
• oExperience of working in a hospital environment.
• oExperience of team working.
• oExperience of working under pressure.
• oExperience of working/communicating with the general public.
• oKnowledge of workplace Health and Safety and risks at work.
• oUnderstands the importance of patient confidentiality.
• oAn awareness of the need to keep the clinical environment safe and clean.
• oKnowledge of medical terminology.
• oKnowledge of the Data Protection Act.

Desirable

• oKnowledge of Pathology IT systems.

Skills & Abilities Essential

• oExcellent phlebotomy skills.
• oAbility to train staff of any grade to perform phlebotomy.
• oExcellent interpersonal skills with an ability to reassure patients and explain information as necessary.
• oAbility to communicate with a range of different people including service users and members of the multidisciplinary team.
• oThe ability to mentor new and less experienced staff on a regular basis.
• oAble to provide patients with an environment that supports privacy and dignity.
• oManual dexterity.

Desirable

• oWritten communicati on skills.

Personal Qualities Essential

• oA genuine interest in caring.
• oAbility to work well within a team.
• oAbility to work well alone using initiative and organisational skills.
• oAbility to gain an awareness of laboratory health and safety issues and work responsibly according to Trust and departmental policies and procedures.
• oSupports patient equality and diversity.
• oAble to deal with challenging situations.
• oAble to work flexibly regarding hours and duties.
• oAble to work well within a busy and challenging environment.
• oEmotionally robust to deal with exposure to unpleasant smells and bodily fluids.

Person Specification Education & Qualifications Essential

• oGCSE's (or equivalent) in Maths, English and Science
• oPhlebotomy training course or equivalent
• oWilling to work towards NVQ3 or equivalent knowledge

Desirable

• Basic IT qualification

Experience & Knowledge Essential

• oExperience of taking blood.
• oExperience of working in a hospital environment.
• oExperience of team working.
• oExperience of working under pressure.
• oExperience of working/communicating with the general public.
• oKnowledge of workplace Health and Safety and risks at work.
• oUnderstands the importance of patient confidentiality.
• oAn awareness of the need to keep the clinical environment safe and clean.
• oKnowledge of medical terminology.
• oKnowledge of the Data Protection Act.

Desirable

• oKnowledge of Pathology IT systems.

Skills & Abilities Essential

• oExcellent phlebotomy skills.
• oAbility to train staff of any grade to perform phlebotomy.
• oExcellent interpersonal skills with an ability to reassure patients and explain information as necessary.
• oAbility to communicate with a range of different people including service users and members of the multidisciplinary team.
• oThe ability to mentor new and less experienced staff on a regular basis.
• oAble to provide patients with an environment that supports privacy and dignity.
• oManual dexterity.

Desirable

• oWritten communicati on skills.

Personal Qualities Essential

• oA genuine interest in caring.
• oAbility to work well within a team.
• oAbility to work well alone using initiative and organisational skills.
• oAbility to gain an awareness of laboratory health and safety issues and work responsibly according to Trust and departmental policies and procedures.
• oSupports patient equality and diversity.
• oAble to deal with challenging situations.
• oAble to work flexibly regarding hours and duties.
• oAble to work well within a busy and challenging environment.
• oEmotionally robust to deal with exposure to unpleasant smells and bodily fluids.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)

Employer details Employer name

West Suffolk NHS Foundation Trust

Address

West Suffolk Hospital NHS Trust

Hardwick Lane

Bury St. Edmunds

IP33 2QZ

Employer's website

https://www.wsh.nhs.uk (Opens in a new tab)