Team Leader

Card Factory; Bury St Edmunds; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer in greeting cards seeks a Team Leader to enhance customer experience and operational excellence. This role involves supporting the Store Manager, leading teams, and driving commercial growth. Applicants must demonstrate strong leadership and a passion for customer satisfaction.

Benefits

25% colleague discount in-store and online

Financial Wellbeing Support

Seasonal incentives

Opportunities for Retail Apprenticeships

Access to learning and development resources

Discounts across many UK retailers

Employee Assistance Programme

Qualifications

• Passionate about celebrating customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.

Responsibilities

• Support Store Manager in achieving commercial growth.
• Lead store teams in absence of the Store Manager.
• Ensure high standards and exceptional service daily.

Skills

Leadership skills

Customer service

Analytical skills

Commercial awareness

Team player

Job description

Please note this role is a fixed term contract till 31/05/2026

Role Responsibility

We are passionate about celebrating our customers’ life moments and are now looking for a Team Leader to join our successful Card Factory family to help fulfill this.

With a focus on customer experience and operational excellence, our Team Leaders play a key role in driving store success. As a Team Leader, you will support your Store Manager in achieving commercial growth and fostering a team culture centered on customer satisfaction. You will lead store teams in the absence of the Store Manager, ensuring high standards and exceptional service daily.

The Ideal Candidate

• Passionate about celebrating our customers’ life moments.
• Customer-centric with a passion for excellent service.
• Demonstrates strong leadership skills.
• Positive, forward-thinking attitude.
• Comfortable analyzing store performance data.
• Commercially minded.
• Engaging and enthusiastic team player.

Package Description

About the Company

Card Factory is the UK’s leading retailer of greeting cards, dressings, and gifts, with over 1,000 stores across the UK and Ireland. In 2020, we launched a 5-year strategic plan aiming to become a true Omni-channel retailer, investing significantly in our colleagues and creating opportunities in a fast-paced environment.

We offer a range of benefits to support your physical, mental, and financial well-being, including:

• 25% colleague discount in-store and online
• Financial Wellbeing Support including education tools and salary advances
• Seasonal incentives
• Opportunities for Retail Apprenticeships
• Access to learning and development resources
• Discounts across many UK retailers
• Employee Assistance Programme for mental, physical, and financial support

If this role matches your career aspirations, click apply now. We reserve the right to close the vacancy early once sufficient applications are received, so apply promptly.

Location: 34 Buttermarket, Bury St Edmunds, United Kingdom