Pharmacy Technician Trainee

TN United Kingdom; Rochester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading pharmacy in Rochester is seeking a compassionate and dedicated individual to join their team. The role involves welcoming patients, assisting with orders, and ensuring a clean and efficient work environment. Ideal candidates will have a high school diploma and preferably a Pharmacy Certification, with a strong focus on customer service.

Qualifications

• High school diploma or equivalent required.
• Pharmacy Certification preferred.
• At least 18 years of age.

Responsibilities

• Welcome patients and acknowledge them with compassion.
• Assist in processing orders and directing patients.
• Maintain a clean work environment and support team efficiency.

Skills

Compassion

Customer Service

Communication

Education

High school diploma or equivalent

Pharmacy Certification

Job description

Job Description

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• Education Required: High school diploma or equivalent
• Certification or Licensing Preferred: Pharmacy Certification
• Lifting Requirement: Up to 25 pounds
• Age Requirement: At least 18 years of age

Job Responsibilities

1. Welcome patients and immediately acknowledge them with compassion and a smile at all pharmacy entry points.
2. Model excellent patient care by respecting, engaging and enthusiastically meeting or exceeding all patient needs, including processing orders in person and by phone, directing patients to products and merchandise, and referring appropriate questions concerning prescriptions and over-the-counter medicine to the pharmacist.
3. Maintain a neat and clean work environment to ensure that company and government requirements are met.
4. Assist team members with tasks to ensure the department runs efficiently.
5. Use the pharmacy computer to complete all actions necessary to maximize efficiency and provide optimal patient care at drop-off, will call, drive-thru, phone, filling, and order receiving, including searching for patients and profiles, determining dates of fill and pick-up, sending prescriptions to Central Fill, quoting cash prices, checking medication stock, and entering invoices.
6. Assist in implementing action plans to improve outcomes using knowledge of service and business metrics.
7. Support the execution of all company initiatives and programs.
8. Complete required training programs and exams.
9. Follow all company, state, and federal policies, laws, and regulations, including HIPAA and Pseudoephedrine sales.
10. Finalize sales using the cash register according to established procedures and point of sale policies.
11. Accurately transcribe prescription data to generate custom labels for customers.
12. Maintain proper inventory levels by ordering, receiving, stocking, and rotating drugs and supplies per company policy.
13. Answer telephone calls politely and timely, ensuring accurate information exchange and customer satisfaction.
14. Resolve customer questions and concerns effectively through communication with customers, management, and support staff.