Pharmacy Technician

Wide Way Medical Centre; Greater London; On-site; GBP 40,000 - 45,000; Full time

Job summary

A well-respected medical practice in Greater London is looking for an enthusiastic pharmacy technician to join their Medicines Management Team. The role involves assisting clinical pharmacists with medicines management, implementing policies, and collaborating with community pharmacists. Candidates should have a Pharmacy Technician qualification and experience in primary care. This role offers a competitive salary of circa £40,000 - £45,000 annually and emphasizes ongoing professional development within a supportive multidisciplinary team.

Benefits

Supportive atmosphere

Ongoing professional development

Team collaboration

Qualifications

• Experience as a qualified pharmacy technician in primary care or community pharmacy.
• Experience with repeat prescription processing and community pharmacy liaison.
• Experience supporting medicines safety and quality improvement projects.

Responsibilities

• Assist clinical pharmacists in medicines management activities.
• Implement medication-related policies and procedures.
• Liaise with community pharmacists to ensure effective collaborative working.

Skills

Excellent communication skills

Attention to detail

Organizational skills

Problem-solving mindset

Respect for confidentiality

Commitment to personal development

Education

Pharmacy Technician qualification (NVQ Level 3 Diploma / BTEC)

Registration with the General Pharmaceutical Council (GPhC)

Tools

GP clinical systems (EMIS/SystmOne)

Job description

We are looking for an enthusiastic, friendly pharmacy technician to join our established Medicines Management Team of two experienced independently prescribing clinical pharmacists and two pharmacy technicians at Wide Way Medical Centre, part of Morden Primary Care Network.

The Medicines Management Team is part of the wider Planned Care Team at Wide Way which includes GPs, nurses, a physician associate, nurse practitioner, paramedic and GP assistants supported closely by non-clinical care coordinators. The multidisciplinary team works together in a supportive, collaborative environment to deliver high quality, safe and effective care to circa 16,000 patients in a relatively deprived area of Merton, with a high prevalence of cardiovascular and chronic disease.

Main duties of the job

The pharmacy technicians assist the clinical pharmacists with a range of medicines management activities including the adoption of medicine‑related policies, protocols and procedures and medicines optimisation in accordance with SWL ICB initiatives and incentives; and aspects of medicines safety. This includes:

• Implementing policies, protocols and procedures pertaining to the prescription of medication by Wide Way Medical Centre staff
• Implementing repeat medication procedures, liaising closely with non‑clinical staff
• Reconciling medicines for patients who are started on new medication and/or whose medication is changed by other healthcare providers, completing actions on discharge summaries and clinical correspondence within their scope of practice as required
• Conducting annual reviews of medication for specified cohorts of patients within their scope of practice
• Ensuring medication monitoring is completed, carrying out medication safety audits and responding to safety alerts
• Ensuring procedures for the issuing, delivery and claiming for Personally Administered Items (PAIs) are followed, liaising with clinical staff and the nursing team who administer them
• Liaising with local community pharmacists to build strong collaborative relationships with regular meetings to ensure efficient collaborative working
• Liaising with ICB Place and PCN pharmacists to deliver on national, regional and local priority initiatives
• Helping to answer internal and external medication‑related queries within their scope of practice
• Delivering on medication‑related Quality Improvement activities

About us

Wide Way MC is a large, high‑performing GP practice in Mitcham, caring for over 15,000 patients. Our population includes a wide mix of ages, cultures and health needs, giving our staff the opportunity to make a real and measurable difference daily.

We are rated Outstanding by CQC – a recognition of our strong leadership, innovative approach, robust safety systems, and our commitment to delivering personalised, compassionate care.

Our MDT team includes GP partners, salaried GPs, advanced nurse practitioners, practice nurses, HCAs, clinical pharmacists, social prescribers, etc. We work closely with our neighbouring practices as part of Morden PCN, allowing staff access to a wider network, shared ARRS roles and ongoing development opportunities.

Wide Way is a well‑respected training practice and an enthusiastic supporter of teaching and professional growth. Staff development, supervision and protected time for learning are part of how we work.

We are equally committed to staff wellbeing. Our team enjoys a supportive atmosphere, collaborative MDT working, and a leadership team that prioritises psychological safety, open communication and the wellbeing initiatives recognised in our Outstanding rating.

For a pharmacy technician, we offer the chance to be part of a progressive practice where medicines optimisation is central to patient care, and where you’ll work alongside experienced clinical pharmacists in a team that values your skills, ideas and professional development.

Job responsibilities

Accountable to: Wide Way Medical Centre Partnership

Responsible to: Practice Manager / Planned Care Clinical Lead

Salary: Circa £40,000 - £45,000 annually depending on experience

Job Location: Wide Way Medical Centre

We place great value on the expertise our Medicines Management Team brings and support the personal and professional development of all our staff, being a teaching practice with a spectrum of clinical trainees. Medicines Management meetings take place weekly and staff are encouraged to develop their knowledge and skills with us.

The role is practice based but there is flexibility for hybrid working with a mix of on‑site and remote work – this is largely dictated by physical room space constraints, but is negotiable. We prefer direct patient contact activity to be face‑to‑face because we believe this builds trust and rapport; whilst some indirect activities can be performed remotely it is important to meet colleagues and feel fully embedded as part of the whole practice team.

Person Specification

Skills and Abilities

• Excellent communication skills able to liaise with patients, GPs, pharmacists, nurses and community partners.
• High attention to detail and accuracy in all medicines‑related work.
• Strong organisational skills, able to prioritise in a busy environment.
• Ability to work both independently and as part of a multidisciplinary team.
• Problem‑solving mindset with ability to seek and act on guidance.
• Respect for confidentiality and understanding of IG requirements.
• Commitment to personal development and reflective practice.

Experience

• Experience working as a qualified pharmacy technician in primary care, community or hospital pharmacy.
• Demonstrable experience of:
• Repeat prescription processing
• Liaising with community pharmacies
• Supporting medicines safety and QI work
• Experience working autonomously within scope and escalating appropriately.
• Previous work within a GP practice or PCN setting.
• Experience supporting ICB/ICS medicines optimisation initiatives.
• Experience with medication‑related audits, QI projects or clinical pathways.

Personal Qualities

• Professional, compassionate and patient‑centred approach.
• Adaptable and comfortable with change in a fast‑moving primary care environment.
• Enthusiastic team player who contributes to a positive culture.
• Motivation to improve services and optimise medicines for the benefit of patients.

Qualifications

• Qualifications & Registration:
• Registration with the General Pharmaceutical Council (GPhC) as a Pharmacy Technician.
• Evidence of completion of an approved Pharmacy Technician qualification (NVQ Level 3 Diploma / BTEC / equivalent).
• Up‑to‑date CPD portfolio demonstrating continued learning and professional development.
• Aligned to NHS England’s Primary Care Pharmacy Technician Competency Framework, candidates must demonstrate:
• Strong working knowledge of medicines legislation and safe medicines management.
• Competency in:
• Medicines reconciliation (post‑discharge and outpatient changes).
• Repeat prescribing processes.
• Medicines optimisation principles, including reducing harm and improving adherence.
• Conducting structured medication reviews within scope.
• Understanding of national prescribing safety initiatives (e.g., PINCER, MHRA alerts).
• Familiarity with Personally Administered Items (PAIs) workflows.
• Clinical Knowledge:
• Understanding of chronic disease management, especially cardiovascular, respiratory and metabolic conditions (consistent with the Wide Way population profile).
• Awareness of monitoring requirements for high‑risk medicines.
• Primary Care Systems & Processes:
• Confident using GP clinical systems (EMIS/SystmOne), eRD, and electronic prescribing processes.
• Ability to interpret discharge summaries, clinic letters and medication changes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.