Pharmacy Ops Manager: Lead Quality & Compliance

Rightangled; Greater London; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive Salary

Pension Scheme

Employee Discounts on Healthcare Proug

Professional Development Opportunities

Supportive and Inclusive Team Culture

Job summary

Rightangled is seeking an experienced Operations Manager to lead the day-to-day operations of our pharmacy, ensuring efficiency, regulatory compliance, and alignment with business goals.

You will oversee teams, optimize workflows, and drive continuous improvement to enhance service delivery and patient satisfaction. The role requires strong leadership, regulatory knowledge, and a customer-focused approach within a pharmacy environment.

Qualifications

• Experience in operations management, preferably within a pharmacy or warehouse environment.
• Proven ability to lead and motivate a diverse team, with strong interpersonal skills.
• Familiarity with GPhC regulations and MHRA pharmaceutical compliance standards.
• Strong analytical and problem-solving skills with data interpretation capability.
• Customer-focused with commitment to delivering excellent service to patients.
• Excellent written and verbal communication skills.
• Proficiency with Google Drive Suite and stock management software.

Responsibilities

• Operational Oversight: manage daily pharmacy operations and ensure regulatory compliance and policy alignment.
• Team Leadership: supervise and develop pharmacy staff, providing guidance and training.
• Quality Assurance: implement QA protocols, conduct audits, and drive improvements.
• Inventory Management: oversee procurement, stock levels, and supplier relationships.
• Customer Service Excellence: enhance patient experience and promptly address inquiries.
• Performance Monitoring: establish KPIs and analyze data to drive improvements.
• Collaboration: work with HR, finance, and marketing to align operations.
• Compliance & Training: ensure staff training on compliance procedures.

Skills

Operations management

Leadership

Regulatory knowledge (GPhC, MHRA)

Analytical thinking

Customer focus

Communication

IT proficiency (Google Drive, stock mg

Tools

Stock management software

Google Drive Suite

Job description

Rightangled is seeking an experienced Operations Manager to lead the day-to-day operations of our pharmacy, ensuring efficiency, regulatory compliance, and alignment with business goals.

You will oversee teams, optimize workflows, and drive continuous improvement to enhance service delivery and patient satisfaction. The role requires strong leadership, regulatory knowledge, and a customer-focused approach within a pharmacy environment.