Operations Manager

Rightangled; London Borough of Hammersmith and Fulham; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Pension scheme

Employee discounts on healthcare

Professional development

Inclusive team culture

Job summary

Rightangled is seeking an Operations Manager to lead the day-to-day pharmacy operations, ensuring efficiency, safety, and regulatory compliance. You will drive improvements across workflows, inventory control, and customer service, while guiding a dedicated team to deliver exceptional healthcare services.

The ideal candidate will have pharmacy operations or healthcare management experience, strong leadership, and a working knowledge of GPhC and MHRA standards.

Qualifications

• Experience in operations management within a pharmacy or warehouse environment.
• Proven leadership ability with a collaborative management style.
• Familiarity with GPhC regulatory requirements and MHRA standards.
• Strong analytical and problem-solving skills with data interpretation abilities.
• Commitment to delivering excellent customer service and patient experience.
• Excellent communication skills with staff, customers and stakeholders.
• Proficiency in Google Drive Suite and stock management software.

Responsibilities

• Oversee daily pharmacy operations, ensuring regulatory compliance and adherence to policies.
• Supervise and develop staff; provide training and guidance for effective performance.
• Implement quality assurance protocols and conduct audits to drive improvements.
• Manage inventory, procurement, stock levels, and supplier relationships.
• Lead customer service initiatives and resolve inquiries and complaints professionally.
• Define and monitor KPIs; analyze data to identify trends and drive improvements.
• Collaborate with HR, finance and marketing to align operations with business goals.
• Ensure staff training on compliance procedures and company policies.

Skills

Operations management

Leadership

Regulatory knowledge

Analytical thinking

Customer focus

Communication

IT proficiency

Tools

Google Drive Suite

Job description

About Rightangled

Rightangled is a dynamic and fast-growing online pharmacy that prioritises customer care and innovation in healthcare delivery. We are committed to providing customers a seamless, safe, and efficient service. We offer prescription medications, over-the-counter products, and personalised healthcare services. As we continue to grow, we are seeking a highly organised and motivated Operations Manager to lead our operational efforts and ensure the efficient functioning of our pharmacy operations.

Role Overview

As the Operations Manager, you will be responsible for overseeing the day-to-day operations of Rightangled's pharmacy, ensuring that processes are efficient, compliant with regulations, and aligned with our organisational goals. You will play a crucial role in managing teams, optimising workflows, and driving continuous improvement initiatives to enhance service delivery and customer satisfaction.

Key Responsibilities

• - Operational Oversight: Manage the daily operations of the pharmacy, ensuring that all activities are carried out in accordance with regulatory standards and company policies. Monitor workflow processes and implement improvements to enhance efficiency.
• - Team Leadership: Supervise and develop pharmacy staff, fostering a positive and collaborative work environment. Provide guidance, training, and support to ensure that team members are equipped to perform their roles effectively.
• - Quality Assurance: Implement and maintain quality assurance protocols to ensure compliance with GPhC and MHRA standards and best practices. Conduct regular audits and evaluations to identify areas for improvement and implement corrective actions as needed.
• - Inventory Management: Oversee inventory control processes, including procurement, stock management, and supplier relationships. Ensure optimal inventory levels to meet customer demand while minimising waste and costs.
• - Customer Service Excellence: Champion customer service initiatives that enhance the patient experience. Address customer inquiries and complaints promptly and professionally, working to resolve issues to the satisfaction of all parties.
• - Performance Monitoring: Establish key performance indicators (KPIs) to measure operational success and team performance. Analyse operational data to identify trends and areas for improvement, implementing changes as needed.
• - Collaboration: Work closely with other departments, including HR, finance, and marketing, to ensure seamless integration of pharmacy operations with overall business strategies. Communicate effectively with stakeholders to align objectives and enhance service delivery.
• - Compliance & Training: Ensure that all staff are trained in compliance procedures and company policies. Stay updated on changes in regulations and ensure that the pharmacy operates within legal and ethical standards.

Requirements

We are looking for a detail-oriented and proactive Operations Manager with a strong background in pharmacy warehouse operations or healthcare management. The ideal candidate will possess the following qualifications:

• - Experience: Experience in operations management, preferably within a pharmacy or a warehouse environment.
• - Leadership Skills: Proven ability to lead and motivate a diverse team, with strong interpersonal skills and a collaborative approach to management.
• - Regulatory Knowledge: Familiarity with GPhC regulations and MHRA pharmaceuticals compliance standards, with a commitment to maintaining high levels of quality and safety.
• - Analytical Skills: Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions to drive operational improvements.
• - Customer Focus: A strong commitment to delivering exceptional customer service operations and enhancing patient experience.
• - Communication Skills: Excellent verbal and written communication skills, with the ability to engage effectively with staff, customers, and stakeholders at all levels.
• - IT Proficiency: Proficiency in Google Drive Suite and experience with stock management software or systems.

Why Join Us?

At Rightangled, you will be part of a passionate and dedicated team committed to making a difference in the healthcare sector. As an Operations Manager, you will have the opportunity to influence operational success and contribute to our mission of providing outstanding pharmacy services.

What We Offer

• - Competitive Salary
• - Pension Scheme
• - Employee Discounts on Healthcare Products
• - Professional Development Opportunities
• - A Supportive and Inclusive Team Culture

This is an exciting opportunity for a results-driven Operations Manager to take charge of pharmacy operations and help drive Rightangled's success in the healthcare industry. If you are ready to make a significant impact and lead a dedicated team, we would love to hear from you!