Pharmacy Operations Manager (Dispensary)

Oxleas NHS Foundation Trust; Bristol; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading healthcare provider is seeking a Pharmacy Technician to oversee operations at HMP Bristol. The role involves managing daily pharmacy activities, supervising staff, and ensuring compliance with regulations. Applicants must have relevant qualifications and experience in pharmacy.

Qualifications

• Substantial experience of working within pharmacy.
• Experience of checking dispensed prescriptions.

Responsibilities

• Oversee daily operations of the pharmacy dispensary at HMP Bristol.
• Supervise and train pharmacy technicians and assistants.
• Dispense prescriptions and perform final accuracy checks.

Skills

Communication

Knowledge of SOPs

Education

NVQ L3 in Pharmacy Services

GPhC Registration

Accredited checking technician qualification

Job description

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Detailed job description and main responsibilities

• Oversee and manage the daily operations of the pharmacy dispensary at HMP Bristol, promptly reporting immediate issues to the responsible pharmacist and escalating significant concerns to the Lead Prison Pharmacist.
• Supervise, mentor, and train pharmacy technicians and assistants, applying specialist knowledge and experience to support their development.
• Dispense prescriptions and stock items while working within the dispensary.
• Perform final accuracy checks as an Accredited Checking Technician (ACT).
• Promote and maintain high standards of work among all dispensary staff, ensuring adherence to all Standard Operating Procedures (SOPs).
• Assist the Senior Prisons Pharmacist in the development, review, and implementation of SOPs.
• Ensure daily compliance with the requirements of the Wholesale Dealers License across all pharmacy operations.
• Maintain robust systems to support the ordering and supply of repeat prescriptions in a timely and efficient manner.

Management Responsibilities

• Oversee the pharmacy technicians and assistants within the pharmacy department at HMP Bristol, ensuring efficient day-to-day operations and high standards of practice.
• Manage and coordinate leave requests from the dispensary team, liaising with clinical pharmacists to ensure adequate staffing levels and uninterrupted clinical service coverage.
• Maintain compliance with the Wholesale Dealer's Licence by managing daily operational requirements and promptly reporting any concerns to the Responsible Person or their deputy.
• Monitor the performance of Accredited Checking Technicians (ACTs), identifying issues proactively and implementing corrective actions when necessary.
• Communicate complex or sensitive information effectively and with discretion, using tact and persuasive skills to overcome communication barriers with patients regarding their medicines.
• Provide clear and supportive communication to patients, clients, or carers regarding medication, adapting communication styles as needed to address potential difficulties or misunderstandings.
• Coordinate the daily delivery of technical pharmacy services, including planning and overseeing training and assessment in line with current procedures and best practices.

Leadership

• To undertake annual appraisals of the dispensary team members.
• To mentor and train dispensary pharmacy staff using specialist knowledge and experience, to ensure all staff are working to high standards.
• To train as an accredited checking facilitator (if not already achieved) and to ensure all pharmacy technicians achieve accreditation in a timely manner when employed.
• To train as an NVQ assessor (if not already achieved) and support all technical staff through their NVQ qualifications as necessary.
• Plan, complex activities or programmes requiring formulation. Coordinate with broader healthcare teams to deliver high standards of care around medicine management services within BSGW.

Clinical

• Provide cover for weekly clinical visits in the absence of a technician. During these visits, you will:

- Conduct stock top-ups for all areas where medicines are stored within the prison.

- Review expiry dates and assess storage conditions for all medicines, reporting any issues to the Prison Service Pharmacist.

- Support the Prison Service Pharmacist in advising prisoners and staff on the appropriate use of medications.

- Perform controlled drugs stock checks every three months and report any discrepancies or concerns to the Prison Service Pharmacist.

IMPORTANT INFORMATION, PLEASE READ:

All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team.

You will need to provide:

Proof of right to work documentation

Proof of ID, needs to include 1 photographic ID

Proof of address documentation

Non-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code.

Address History:

5 years address history will be needed.

Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.

Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.

In order to assist you in obtaining a Police Certificate, guidance can be sought from:https://www.gov.uk/government/publications/criminal-records-checks-for-o...

If the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (http://www.fco.gov.uk/en).

Person specification

Education & Qualifications

Essential criteria

• NVQ L3 in Pharmacy Services or equivalent
• GPhC Registration
• Accredieted checking technician qualification

Experience

Essential criteria

• Substantial experience of working within in pharmacy
• Experience of checking dispensed prescriptions

Desirable criteria

• Prison/secure environment experience
• Mental Health experience

Skills

Essential criteria

• Good oral and written communication skills
• Knowledge or writing and working within a set of SOPS

We are committed to creating an inclusive workplace that welcomes and supports individuals of all abilities. Remember, if you meet the minimum criteria for this role and you have a disability, you can be guaranteed an interview under the Disability Confident Scheme - Please ensure you select this on your application form. We would encourage you to be open about your needs so we can work with you to design a comfortable and accessible interview experience. Any information you provide regarding a disability or a need for adjustments will be treated in confidence and will only be shared with colleagues who are supporting this request.

If you require any adjustments to participate fully in the interview process, please let us know by adding the relevant details when scheduling your preferred interview date and time. Please feel free to contact the appointing manager to discuss your needs.

We encourage applicants to contact the hiring manager before their interview, if they have any questions about the role or the process. This is a great way to get clarity and prepare effectively for the interview.

Please note that the use of Artificial Intelligence (AI) is prohibited during the interview process. We also discourage overuse of AI during the application process because this can negatively impact the quality of your application and may hinder your chances of being shortlisted. Thank you.

Employer certification / accreditation badges

Applicant requirements

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

• Job Description & Person Specification (PDF, 304.4KB)
• HMP Bristol - Useful info (PDF, 199.3KB)
• Important Additional Information For Candidates (please read carefully) (PDF, 160.6KB)
• Privacy Notice for Staff (PDF, 268.6KB)
• Staff Benefits (PDF, 2.5MB)