Pharma FM Operations Manager - Asset Reliability & Safety

Mitie Group plc.; Macclesfield; On-site; GBP 70,000 - 95,000; Full time

Job summary

Mitie is seeking an Operations Manager to lead hard services facilities management in a pharmaceutical manufacturing environment. The role delivers safe, compliant, and efficient operations across engineering, maintenance, compliance, and service delivery teams in Stockport.

You will drive performance, customer satisfaction, and continuous improvement while maintaining safety and asset reliability, with accountability for audits and regulatory adherence.

Qualifications

• Proven experience in an Operations Manager role within hard services FM.
• Strong technical understanding of engineering maintenance and critical systems.
• Experience in regulated environments with leadership and KPI management capability.

Responsibilities

• Lead day-to-day delivery of hard FM services including mechanical and electrical maintenance, critical utilities, and statutory compliance programmes.
• Ensure services are delivered safely, efficiently, and in line with SLAs and KPIs; drive a high-performance culture.
• Ensure compliance with UK statutory regulations (PSSR, LOLER, PUWER, Legionella), GMP / GxP, and client standards; maintain audit-ready operations and support audits.
• Monitor KPIs (PPM compliance, reactive response, asset reliability, customer satisfaction), identify gaps, and drive improvement plans using data insights.
• Lead, manage, and develop teams; promote a “One Team” culture and ensure training and competency plans.
• Manage client relationships, governance, reporting, and ensure requirements are understood and delivered.
• Support P&L, budgets, cost control, subcontractor management, and identify value-add opportunities.
• Champion health, safety, and environmental compliance; manage risks, incidents, and RCA.
• Drive continuous improvement (Lean, reliability, reduction in reactive maintenance) and embed best practices.

Skills

Operations management

Hard FM

Engineering maintenance

KPI management

Team leadership

Regulatory compliance

GMP/GxP knowledge

P&L budgeting

Lean/continuous improvement

CMMS/CAFM awareness

Education

Degree in Engineering

HNC/HND in Engineering/FM

IOSH/NEBOSH (preferred)

Professional memberships (desirable)

Tools

CAFM/CMMS

Job description

Mitie is seeking an Operations Manager to lead hard services facilities management in a pharmaceutical manufacturing environment. The role delivers safe, compliant, and efficient operations across engineering, maintenance, compliance, and service delivery teams in Stockport.

You will drive performance, customer satisfaction, and continuous improvement while maintaining safety and asset reliability, with accountability for audits and regulatory adherence.