PGR Support Officer | Hybrid, Development & Student Success

The University of Sheffield; Sheffield; Hybrid; GBP 28,000 - 35,000; Full time

Benefits offered by this job

Flexible working opportunities

Generous pension scheme

Retail discounts

Job summary

The University of Sheffield is seeking a PGR Support Officer to join the Faculty Doctoral School. You will be the first point of contact for postgraduate researchers and provide professional support across the student lifecycle.

Based in the Faculty of Engineering, you will coordinate applications, milestones and reporting to funders, while liaising with staff, supervisors and central admissions to ensure a smooth student journey.

Qualifications

• Educated to A Level standard (or equivalent experience).
• Excellent interpersonal and customer service skills with experience of responding efficiently and effectively to queries.
• Ability to communicate effectively with staff and students in person and in writing.
• Ability to deal sensitively with students and staff from a wide variety of cultures.
• Ability to manage own workload in consultation with colleagues, and meet planned deadlines as well as unscheduled tasks.
• Proven IT skills, with experience of working with Microsoft packages, Google packages, email and the internet.
• Ability to analyse and solve problems with an appreciation of longer term implications.
• Ability to work effectively within a team, developing positive relationships with others.

Responsibilities

• Act as first point of contact for PGR students, working with supervisors and leads.
• Maintain a regular overview of student progress and attendance data.
• Support the PGR application process with central admissions and leads.
• Support pre- and post-registration activities for accepted PGR applicants.
• Organise venues and attendees for progress milestones and assessments.
• Advise on the University's Code of Practice for PGR degrees.
• Support administration of scholarship processes for PGR students.
• Update and maintain university and faculty systems for PGR activity.

Skills

Excellent interpersonal skills

Customer service

Effective communication

Workload management

IT skills

Education

A Level standard

Tools

Microsoft Office

Google apps

Job description

The University of Sheffield is seeking a PGR Support Officer to join the Faculty Doctoral School. You will be the first point of contact for postgraduate researchers and provide professional support across the student lifecycle.

Based in the Faculty of Engineering, you will coordinate applications, milestones and reporting to funders, while liaising with staff, supervisors and central admissions to ensure a smooth student journey.