PFI Compliance Manager

Integral UK LTD; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

JLL Workplace Management is seeking a governance and contract compliance professional to support the Divisional Director across a PFI portfolio. The role leads governance assurance, performance analysis, quality management and best practice implementation.

Responsibilities include developing standards, coordinating forums, reviewing reports, and driving continuous improvement across contracts and governance processes. Strong analytical and auditing experience is required.

Qualifications

• Significant experience within PFI or complex FM environments.
• Strong understanding of contractual governance and compliance.
• Experience undertaking audits and quality reviews.
• Strong analytical and reporting skills.
• Experience with continuous improvement initiatives.

Responsibilities

• Governance & contract compliance oversight across portfolios.
• Coordinate governance standards and assurance frameworks.
• Review and challenge quality of service reports for contract evidence.
• Develop and implement an assurance programme and governance reviews.
• Analyse root causes and identify improvement initiatives.
• Support governance meetings, planning, mobilisation and transformation projects.

Skills

Governance

Contract compliance

PFI familiarity

Audits & quality reviews

Data analysis

Continuous improvement

Reporting

Job description

If you're looking to step up your career, JLL Workplace Management is the perfect professional home. At JLL, you'll have a chance to innovate with the world's leading businesses, put that expertise into action on landmark projects, and work on game-changing workplace and facilities management initiatives. You'll also make long-lasting professional connections through sharing different perspectives, and you'll be inspired by the best. We're focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL Workplace Management!

ROLE PURPOSE

To support the Divisional Director in driving operational excellence, contractual compliance, governance effectiveness and continuous improvement across the PFI portfolio. The role acts as the divisional lead for governance assurance, performance analysis, quality management and best practice implementation.

PRINCIPAL ACCOUNTABILITIES

1. Governance & Contract Compliance Assurance

• Maintain oversight of governance and compliance arrangements.
• Monitor adherence to contractual governance requirements.
• Review governance outputs, compliance reports and assurance activities.
• Identify governance weaknesses and compliance risks.
• Develop divisional governance standards and assurance frameworks.

2. Oversight of Contract Support Leads

• Establish divisional governance standards.
• Facilitate governance and compliance forums.
• Coordinate lessons learned and best practice sharing.
• Promote standardisation across all contracts.

3. Contractual Reporting & Performance Assurance

• Assess reports against contractual schedules.
• Verify service reports contain appropriate contractual evidence.
• Challenge poor-quality or non-compliant reporting.
• Develop standard reporting templates and frameworks.

4. Quality Management & Assurance

• Develop and implement an assurance programme.
• Undertake governance reviews and quality audits.
• Track corrective and preventative actions.

5. Continuous Improvement & Best Practice

• Identify recurring operational and contractual issues.
• Undertake root cause analysis.
• Develop improvement initiatives.
• Capture lessons learned and replicate best practice.

6. Business Management Responsibilities

• Support divisional governance meetings.
• Support business planning, mobilisation and transformation projects.
• Produce management reports and presentations.

KNOWLEDGE & EXPERIENCE

• Significant experience within PFI, or complex FM environments.
• Strong understanding of contractual compliance and governance.
• Experience undertaking audits and quality reviews.
• Strong analytical and reporting skills.
• Continuous improvement experience.