Peterborough Branch Leader — Drive Service & Growth

Nationwide; Peterborough; On-site; GBP 42,000 - 66,000; Full time

Benefits offered by this job

Access to private medical insurance

A highly competitive pensionto help

Access to an annual performance relate

Training and development to help you

A great selection of additional benefi츠

Life assurance to provide peace ofmind

Wellhub – access to a range of freeand

Up to 2 days of paid volunteering a

Job summary

Nationwide in Peterborough, Cambridgeshire, is seeking a Senior Branch Manager to lead one of our largest branches. You will motivate teams, drive performance and deliver exceptional customer service in a busy retail environment.

You’ll supervise branch staff, coach managers, ensure regulatory and operational standards, and build trusted relationships with customers and the local community. The role is permanent, full-time (35 hours) Mon–Sat.

Qualifications

• Proven retail management experience at a senior level.
• Strong leadership and coaching abilities.
• Focus on customer outcomes and service standards.

Responsibilities

• Supervise, coach and develop branch staff to meet objectives.
• Embed continuous improvement in customer service delivery.
• Ensure regulatory and operational risk compliance.
• Serve as a role model for Nationwide values and behaviours.

Skills

People leadership

Customer service excellence

Performance coaching

Retail operations

Regulatory compliance

Job description

Nationwide in Peterborough, Cambridgeshire, is seeking a Senior Branch Manager to lead one of our largest branches. You will motivate teams, drive performance and deliver exceptional customer service in a busy retail environment.

You’ll supervise branch staff, coach managers, ensure regulatory and operational standards, and build trusted relationships with customers and the local community. The role is permanent, full-time (35 hours) Mon–Sat.