Pet-First Veterinary Receptionist | Growth Path

CVS Vets; Stevenage; On-site; GBP 14,000 - 17,000; Part time

Benefits offered by this job

National Minimum Wage

5 weeks' annual leave (pro rata)

Staff discount on veterinary bills

Staff discount on Animed Direct

Employee Assistance Programme

Job summary

CVS Vets is recruiting a Veterinary Receptionist for our Great Ashby practice. Based at St Francis House, Whitehorse Lane, the role offers 25 hours per week with a varied shift pattern across Monday to Saturday, within 08:00–20:00, including some Saturday work.

You will be the first point of contact for clients and part of a team dedicated to putting pets first. This fixed-term contract for 12 months provides an opportunity to develop skills within CVS Vets, a leading UK veterinary group, with a

Qualifications

• Previous experience as a receptionist or in client-focused roles is preferred
• Ability to handle emotional situations with kindness and professionalism
• Strong communication and genuine empathy
• Outstanding customer service and teamwork abilities

Responsibilities

• Manage Communication: Handle incoming calls and schedule appointments efficiently
• Inquiries Resolution: Respond to queries via phone, email, and in-person
• Client Reception: Greet and register new clients, ensuring a warm welcome
• Insurance Management: Process and manage insurance forms
• Medication Distribution: Dispense medications as required
• Financial Transactions: Process payments accurately and efficiently
• Emotional Support: Provide empathy and understanding to clients during distressing times
• System Utilisation: Organise patients using the in-house system
• Inter-practice Communication: Liaise with other practices to address patient needs
• Debt and Refund Management: Make calls regarding debts and refunds
• Client Care: Ensure every client feels welcomed and valued

Skills

Strong communication

Empathy

Customer service

Teamwork

Microsoft Office

Database systems

Job description

CVS Vets is recruiting a Veterinary Receptionist for our Great Ashby practice. Based at St Francis House, Whitehorse Lane, the role offers 25 hours per week with a varied shift pattern across Monday to Saturday, within 08:00–20:00, including some Saturday work.

You will be the first point of contact for clients and part of a team dedicated to putting pets first. This fixed-term contract for 12 months provides an opportunity to develop skills within CVS Vets, a leading UK veterinary group, with a