Pet Care Front Desk Specialist

Vets for Pets; St Albans; On-site; GBP 18,000 - 22,000; Part time

Benefits offered by this job

Staff discount

Pension

Holiday allowance

Job summary

Vets for Pets in St Albans seeks a friendly receptionist to welcome clients and their pets, guide them through services, and coordinate day-to-day clinic activities. You will handle payments and future bookings confidently, ensuring every visit ends with exceptional service.

This role offers 30–40 hours per week, with a mix of early and late shifts and one in three weekends. Computer literacy and a passion for pets are essential to success.

Qualifications

• You are the friendly and welcoming face for clients and their pets.
• Able to guide clients by knowledge of practice services.
• Calm and attentive, focused on clients’ needs.
• Enthusiastic, with a love of pets and service.
• Handle surprises with professionalism and empathy.
• Ideally animal care or reception experience.

Responsibilities

• Greet clients and provide guidance and expertise.
• Manage payments and future bookings confidently.
• Coordinate day-to-day routines using the online booking system.
• Contribute to a welcoming atmosphere in the practice.

Skills

Customer service

Communication

Team player

Computer literacy

Tools

Online booking system

Job description

Vets for Pets in St Albans seeks a friendly receptionist to welcome clients and their pets, guide them through services, and coordinate day-to-day clinic activities. You will handle payments and future bookings confidently, ensuring every visit ends with exceptional service.

This role offers 30–40 hours per week, with a mix of early and late shifts and one in three weekends. Computer literacy and a passion for pets are essential to success.