Pet Care Centre Deputy Manager - Lead & Inspire Team

Vets for Pets; Manchester; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Industry-leading training

Staff discount

Career development opportunities

Job summary

Vets for Pets Baguley is seeking a passionate Deputy Manager to join our leadership team at the Baguley Pet Care Centre. You will lead by example, motivate your team and deliver an exceptional experience for pets and their people.

Reporting to the Store Manager, you’ll share responsibility for performance, team development and customer engagement, stepping in when the manager is away and shaping a welcoming, knowledgeable, pet-loving environment.

Qualifications

• Experience leading a team in busy retail or customer-focused environment.
• Proven ability to drive KPI performance.
• Passion for coaching, developing people and motivating others.
• Strong focus on operational excellence and delivering great results.
• Excellent communication and organisational skills with ability to stay calm.
• Willingness to work a 7-day rota including weekends and bank holidays.

Responsibilities

• Lead the team and set the tone for excellent customer experience.
• Manage store operations, stock control, merchandising and compliance.
• Create a culture of fun, inclusivity, collaboration and support.
• Deliver best-in-class customer service and expert product knowledge.
• Support Store Manager and step in during their absence.
• Help shape a welcoming, pet-loving environment.

Job description

Vets for Pets Baguley is seeking a passionate Deputy Manager to join our leadership team at the Baguley Pet Care Centre. You will lead by example, motivate your team and deliver an exceptional experience for pets and their people.

Reporting to the Store Manager, you’ll share responsibility for performance, team development and customer engagement, stepping in when the manager is away and shaping a welcoming, knowledgeable, pet-loving environment.