Pet Care Centre Deputy Manager — Lead Team & Experience

Pets at Home Limited; Scunthorpe; Presencial; GBP 22.000 - 26.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Colleague discount

Descripción de la vacante

Pets at Home Limited in Scunthorpe is seeking a Deputy Manager to lead the store team and support the Store Manager in delivering an exceptional, pet-focused customer experience. You will help manage operations, drive sales, and foster a welcoming, collaborative environment for colleagues and customers.

The role requires proactive leadership, a passion for people, and flexibility to work a 7-day rota. You will contribute to a culture that puts pets and people first while supporting career

Formación

• Experience leading a team in a busy retail, hospitality or customer-focused environment.
• Experience with KPI’s and driving team performance.
• Strong communication and organisational skills, remain calm under pressure.

Responsabilidades

• Leading from the front, setting the tone and driving performance.
• Managing store operations, stock control, merchandising, compliance.
• Creating a culture of inclusivity and collaboration for staff and customers.
• Delivering an exceptional customer experience with tailored advice and care for visitors and their pets.
• Living our values to help become the Best Pet Care Business in the World.

Conocimientos

Team leadership

KPI tracking

Communication

Organisational skills

Flexibility

Descripción del empleo

Pets at Home Limited in Scunthorpe is seeking a Deputy Manager to lead the store team and support the Store Manager in delivering an exceptional, pet-focused customer experience. You will help manage operations, drive sales, and foster a welcoming, collaborative environment for colleagues and customers.

The role requires proactive leadership, a passion for people, and flexibility to work a 7-day rota. You will contribute to a culture that puts pets and people first while supporting career