Deputy Manager

Pets at Home Limited; Manchester; On-site; GBP 26,000 - 32,000; Full time

Benefits offered by this job

Industry-leading training

Colleague discounts

Career development opportunities

Job summary

Pets at Home Limited is seeking a passionate Deputy Manager for the Baguley Pet Care Centre in Manchester. You will lead by example, inspire your team, and deliver an exceptional experience for pets and their people while sharing responsibility for performance and customer engagement.

Join a welcoming, pet-loving environment with opportunities for development, industry-leading training, and generous colleague discounts. Flexible, 7-day rota including weekends may be required.

Qualifications

• Experience running a team in a busy retail, hospitality or customer-focused environment.
• Track record of driving KPI performance.
• Passion for people coaching, developing and motivating others.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Responsibilities

• Leading from the front, setting the tone and driving performance.
• Managing store operations including stock control, merchandising, and compliance.
• Creating a culture of fun, inclusivity and collaboration for the team.
• Delivering a best-in-class customer experience with tailored advice and care for visitors and their pets.
• Living and breathing company values to support world-class pet care.
• Participating in industry-leading training and benefiting from colleague discounts and career development.

Skills

Team leadership

KPI driven

People coaching

Operational excellence

Strong communication

Organisational skills

7-day rota flexibility

Job description

We're looking for a passionate and proactive Deputy Manager to join the leadership team at our Baguley Pet Care Centre. This role is about more than just supporting day-to-day operations it's about leading by example, inspiring your team, and delivering an exceptional experience for both pets and their people. As Deputy Manager, you'll work closely with the Store Manager and take shared responsibility for the pet care centre's performance, team development, and customer engagement. You'll step up to lead when the Store Manager is away and play a key part in shaping a welcoming, knowledgeable, and pet-loving environment. No two days will be the same and that's just how we like it! What you'll be doing: Leading from the front setting the tone, inspiring your team, and driving performance every step of the way. Managing store operations, from stock control and merchandising to operational excellence and compliance. Creating a culture of fun, inclusivity, and collaboration where everyone feels welcome and supported. Delivering a best-in-class customer experience, tailored advice, expert support, and genuine care for every visitor .....and their pets! Living and breathing our values to help us become the Best Pet Care Business in the World. What's in it for you?

• From day one, you'll receive industry-leading training and continuous support to help you grow your skills in pet care, customer service, and team leadership.
• Alongside generous colleague discounts and career development opportunities.

• Have experience of running a team in a busy retail, hospitality or customer-focused environment as a manager / supervisor
• Worked with KPI'S and driven team performance
• A passion for people, coaching, developing, and motivating those around you to do their best.
• A love for delivering great results and an eye for operational excellence.
• Strong communication and organisational skills, you keep calm, even on the busiest days.
• Flexibility to work a 7-day rota including weekends and bank holidays.

Whether you're a seasoned retail leader or ready to take that next step in your career, if you care about people, pets, and creating brilliant experiences, we'd love to meet you!

We're more than just a pet store, we're a one-stop destination for everything pets need and pet lovers love. From toys and treats to groom rooms and veterinary care, our community-focused Pet Care Centres bring together passionate teams and devoted customers across the UK. We believe in creating a welcoming, supportive space where pets are family, and where our people thrive.