Personalised Care Cancer Support Worker

The Methodist Church in Britain; Birtley; On-site; GBP 24,000 - 34,000; Full time

Benefits offered by this job

Development opportunities

Flexible working

Strong focus on wellbeing

Job summary

The Princess Alexandra Hospital NHS Trust is seeking a proactive, patient‑facing postholder to support the Macmillan Recovery Package and risk-stratified follow‑up after cancer treatment. You will liaise across hospital sites and support non‑complex cancer patients with holistic needs assessments, care planning and education.

You will manage the cancer surveillance database, work with CNS teams, and coordinate patient journeys from initial contact through follow‑up, ensuring accurate records and

Qualifications

• Extensive patient-facing experience in healthcare settings.
• Knowledge of health and social care.
• Customer service skills training.
• Good standard of general education to GCSE level or equivalent.

Responsibilities

• Work with multidisciplinary teams to deliver Recovery Package and risk stratification processes, including holistic needs assessments, treatment summaries, wellbeing events and remote surveillance
• Act as the main point of contact across the patient journey and identify risk-stratified patients who should receive the Recovery Package
• Manage the cancer surveillance database with CNS teams and the cancer information manager, keeping records accurate and validated
• Support and co-ordinate patients on patient-triggered follow-up pathways, escalating concerns to the relevant practitioner
• Apply Macmillan level 1-2 interventions to support non-complex cancer patients
• Help patients complete electronic holistic needs assessments and develop care plans to address their concerns
• Co-ordinate post-treatment follow-up investigations and fast-track patients back into the specialist cancer team when needed
• Take and relay telephone calls, give basic telephone advice and signpost patients to other support
• Deliver health education on signs, symptoms and late treatment effects for non-complex patients
• Support the planning, delivery and evaluation of self-managed workshops and events
• Evaluate practice annually, collecting data for the Macmillan Annual Report and service user feedback
• Liaise with internal and external stakeholders and provide day-to-day administrative support and data entry

Skills

Patient-facing care

Data entry

Microsoft Office

Education

GCSE level

A level/NVQ level 3/BTEC level 3

Tools

iPads/Tablets

Microsoft Office

Job description

This nine-month fixed-term post sits within the cancer service at The Princess Alexandra Hospital NHS Trust, supporting the Macmillan Recovery Package and risk-stratified follow-up for people who have finished an acute course of cancer care. The work centres on holistic needs assessments, end-of-treatment summaries, surveillance tracking and helping patients find their way through health and social care. The role is a main point of contact across the patient journey, with regular travel between hospital sites and cross-trust cover for both recovery and risk stratification work. Applicants need extensive patient-facing health care experience and insight into cancer.

What the job involves

• Work with multidisciplinary teams to deliver the Recovery Package and risk stratification processes, including holistic needs assessments, treatment summaries, wellbeing events and remote surveillance
• Act as the main point of contact across the patient journey and identify risk-stratified patients who should receive the Recovery Package
• Manage the cancer surveillance database with CNS teams and the cancer information manager, keeping records accurate and validated
• Support and co-ordinate patients on patient-triggered follow-up pathways, escalating concerns to the relevant practitioner
• Apply Macmillan level 1-2 interventions to support non-complex cancer patients
• Help patients complete electronic holistic needs assessments and develop care plans to address their concerns
• Co-ordinate post-treatment follow-up investigations and fast-track patients back into the specialist cancer team when needed
• Take and relay telephone calls, give basic telephone advice and signpost patients to other support
• Deliver health education on signs, symptoms and late treatment effects for non-complex patients
• Support the planning, delivery and evaluation of self-managed workshops and events
• Evaluate practice annually, collecting data for the Macmillan Annual Report and service user feedback
• Liaise with internal and external stakeholders and provide day-to-day administrative support and data entry

What’s required

Qualifications

• Good standard of general education to GCSE level or equivalent
• A level, NVQ level 3 or level 3 BTEC
• Knowledge of health and social care
• Customer service skills training

Experience

• Extensive patient-facing experience in healthcare settings
• Prioritising and organising own tasks to meet competing deadlines
• Working as part of a team and individually
• Working within guidelines, policies and protocols
• Dealing with difficult situations and confrontation with colleagues and service users
• Insight into cancer and related issues

Skills & knowledge

• Proven experience in data entry and associated documentation
• Microsoft Office, Excel and IT equipment such as iPads and tablets

What’s offered

• Development opportunities
• Flexible working
• Strong focus on wellbeing