Cancer Support Worker

Countess of Chester Hospital NHS Foundation Trust; Chester; Vor Ort; GBP 22.000 - 26.000; Vollzeit

Zusammenfassung

Countess of Chester Hospital NHS Foundation Trust is seeking a Cancer Support Worker to join the Skin Cancer Team and help coordinate patient pathways from diagnosis through post-treatment. The role requires strong organisational skills, discretion and effective communication with clinicians, patients and families.

The post holder will provide administrative support, signpost patients to support services, and contribute to a compassionate, patient-centered pathway within an NHS foundation trust.

Qualifikationen

• GCSE English and Maths required.
• ECDL or equivalent experience.
• Level 3 Health or social care qualification (e.g. NVQ or similar).
• Evidence of continued role development.
• Basic counselling.

Aufgaben

• Provide administrative and coordination support to Patients, Families, Consultants, Cancer Nurse Specialists and other staff involved in the Cancer Pathway.
• Ensure the efficient channelling and close co-ordination of the patient pathway with robust communication between medical staff, GPs, patients, relatives and other disciplines within the Trust.
• Demonstrate excellent organisational skills, be flexible, exercise initiative and maintain high professional standards and confidentiality.
• Signpost patients and carers to relevant sources of support and information.

Kenntnisse

Coordination experience

Patient support

Communication skills

Coaching/teaching patients

Confidentiality

Ausbildung

GCSE English

GCSE Mathematics

ECDL or equivalent

Level 3 Health or social care qualification

Evidence of continued role development

Basic counselling

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Outlook

Internet

Jobbeschreibung

Countess of Chester Hospital NHS Foundation Trust

Cancer Support Worker

The closing date is 25 October 2026

The post holder will be an integral part of the Skin Cancer Team, who assists, supports and co-ordinates the pathway for patients during either the diagnostic phase or after completion of primary treatment.

We would welcome applications from people who are used to working autonomously, have a strong work ethic, a flexible approach and the ability to problem solve.

Our friendly and hardworking team are looking forward to welcoming you.

Main duties of the job

A large part of the role is providing administrative and coordination support to Patients, Families, Consultants, Cancer Nurse Specialists and other staff involved in the Cancer Pathway.

The successful applicant will ensure the efficient channelling and close co-ordination of the patient pathway ensuring robust communication between medical staff, GPs, patients, relatives, members of the public and other disciplines within the Trust and close liaison with the Community Staff and Oncology Teams.

The post holder will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity.

The post holder will have excellent communication skills and be willing to undertake on-going training and development. In addition, the post holder will be able to signpost patients and carers to the relevant sources of support and information appropriate to their needs.

About us

The Trust's services are provided from three locations: o The Countess of Chester Hospital: providing 473 general and acute beds. o Ellesmere Port Hospital: providing 60 beds as a rehabilitation, intermediate and outpatient facility. o Tarporley War Memorial Hospital: a base for community services which serve the local rural population. The Countess of Chester Hospital NHS Foundation Trust employs 5,964 staff (headcount) to provide care and treatment to a population of over 400,000 people living in Chester and West Cheshire which includes Ellesmere Port and Neston as well as the Deeside area of Flintshire. The Trust works collaboratively within the wider Cheshire and Merseyside Integrated Care System. Due to its location on the border with North Wales, the Trust also works closely with the Betsi Cadwaladr University Health Board. The Trust treats patients from England and some parts of Wales. During 2024/2025, there were approximately 643,000 patient attendances (inpatient, A&E, outpatient and diagnostic) ranging from a simple outpatient appointment to major cancer surgery

Job responsibilities

See Job Description for further details.

Recruitment selection processes are based on competence (see Person specification) and values. An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post.

If a DBS is required for your role, you are encouraged to enrol for the DBS Update Service. A small annual fee applies which is payable to the DBS Service. Please note applicants will be required to pay for their DBS check. Costswill be deducted from their salary over the first three months of employment.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants requiring sponsorship may wish to determine the likelihood of obtaining sponsorship for this position by assessing themselves against the criteria on the gov.uk website - https://www.gov.uk/check-uk-visa.

The Trust will not sponsor where the starting salary does not meet immigration rules

Applicants are advised to apply early as if a large number of applications are received for this post, we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application.

Person Specification

Qualifications

• Good General Education with GCSE English and Mathematics
• ECDL or equivalent experience
• Level 3 Health or social care qualification (e.g. NVQ or similar)
• Evidence of continued role development
• Basic counselling

Knowledge and Experience

• Relevant Health or Social Care experience
• Efficient in the use of Microsoft Word for Windows, Excel, Power Point, Outlook and internet.
• Advanced knowledge of medical terminology.
• Understanding of person-centred care.
• Experience of coaching/teaching patients and carers.
• Previous medical secretarial experience
• Understanding of Macmillan Cancer Support and its role across the UK.
• Experience co-ordinating a patient workload.
• Awareness of Improving Outcomes; A Strategy for Cancer and other national cancer policies
• Knowledge of relevant cancer treatments, interventions and terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Countess of Chester Hospital NHS Foundation Trust