Personalisation Operations Executive

RS Components Holdings Limited; United Kingdom; Hybrid; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Pension

Life Assurance

Healthcare

Holiday pay

Employee discounts

Job summary

RS Components Holdings Limited is seeking a Personalisation Operations Executive to orchestrate customer-centric journeys, aligning product, data, and regional marketing for scalable, data-driven personalisation at RS Group.

You will work across stakeholders to define audiences, manage campaigns, and ensure best-practice guidance and governance, driving adoption and measurable value.

Qualifications

• Experience in personalisation, CRM, or marketing operations.
• Hands-on experience with CDPs and customer segmentation tools.
• Strong understanding of audience segmentation, customer journeys, and journey orchestration.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to coordinate complex campaigns and ensure operational excellence across teams.
• A continuous improvement mindset, with a focus on optimisation, coaching, and enabling others.
• Confidence using data, tools, and best-practice frameworks to deliver impactful personalised customer experiences.
• A commercially focused approach, balancing customer needs with business outcomes.

Responsibilities

• Support stakeholders in defining audiences for personalisation use cases, ensuring accurate sizing, segmentation logic, and CDP best practice.
• Coordinate personalisation campaigns to deliver consistent customer experiences, managing priorities, eligibility rules, and suppression logic.
• Advise teams on the effective use of personalisation technologies, creating guidance, documentation, and best-practice frameworks.
• Deliver coaching and training to increase adoption, capability, and effectiveness across the organisation.
• Partner with stakeholders and the Product Owner to identify and prioritise customer data and attribute requirements.
• Support the build, QA, deployment, and ongoing orchestration of personalisation use cases.
• Own and operate support frameworks that enable stakeholders to successfully deliver personalisation initiatives.
• Collaborate with Data & Analytics teams to measure performance, demonstrate value, and drive continuous optimisation of personalisation activities.

Skills

Personalisation

CRM experience

Audience segmentation

Stakeholder management

Campaign coordination

Continuous improvement

Data-driven decisions

Commercial focus

Tools

CDP platforms

Customer segmentation tools

Job description

Location

This is a hybrid role, offering a combination of being able to work remotely and from our offices.

Contract Type

Permanent

The Opportunity

As a Personalisation Operations Executive, you will play a critical role in the operational planning & orchestration of customer centric, personalised journeys that deliver real value for RS Group. You will work closely with different stakeholders throughout the business to ensure that personalised customer experiences are delivered accurately, efficiently, and in alignment with best practice. This role sits at the intersection of product, data, customer experience and our regional marketing activities, acting as the operational backbone that enables high-quality, conflict-free, data-driven personalisation at scale.

What You Will Be Doing

• Support stakeholders in defining audiences for personalisation use cases, ensuring accurate sizing, segmentation logic, and CDP best practice.
• Coordinate personalisation campaigns to deliver consistent customer experiences, managing priorities, eligibility rules, and suppression logic.
• Advise teams on the effective use of personalisation technologies, creating guidance, documentation, and best-practice frameworks.
• Deliver coaching and training to increase adoption, capability, and effectiveness across the organisation.
• Partner with stakeholders and the Product Owner to identify and prioritise customer data and attribute requirements.
• Support the build, QA, deployment, and ongoing orchestration of personalisation use cases.
• Own and operate support frameworks that enable stakeholders to successfully deliver personalisation initiatives.
• Collaborate with Data & Analytics teams to measure performance, demonstrate value, and drive continuous optimisation of personalisation activities.

What You’ll Bring

• Experience in personalisation, CRM, or marketing operations.
• Hands-on experience with CDPs and customer segmentation tools.
• Strong understanding of audience segmentation, customer journeys, and journey orchestration.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to coordinate complex campaigns and ensure operational excellence across teams.
• A continuous improvement mindset, with a focus on optimisation, coaching, and enabling others.
• Confidence using data, tools, and best-practice frameworks to deliver impactful personalised customer experiences.
• A commercially focused approach, balancing customer needs with business outcomes.

We Are RS

At RS, we are making amazing happen for a better world.

As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five million additional products, and a range of service solutions designed to help businesses thrive.

What sets us apart is our people. More than 8,500 colleagues around the world bring technical expertise, digital innovation, and a customer first mindset to everything we do. Guided by our values - we are one team, we deliver brilliantly, we do the right thing, and we make every day better, we're creating an environment where our people can grow, contribute and make a meaningful impact.

Join us and help make amazing happen.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)
• Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership
• Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values

Ready to Make Amazing Happen?

Join over 8,500 colleagues and help us shape the future of our industry. Whoever you are, wherever you are - it all starts here.