Personalisation Operations Executive

RS Group; Corby; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Pension

Life assurance

Health plans

Employee discounts

Cycle to work

Job summary

RS Group is seeking a Personalisation Operations Executive to orchestrate customer-centric, personalised journeys and support cross-functional teams across the business. You will help define audiences, manage campaigns, and ensure data-driven, scalable personalisation practices that deliver value.

The role sits at the intersection of product, data, customer experience and regional marketing activities, requiring strong collaboration with stakeholders and a focus on operational excellence in a

Qualifications

• Experience in personalisation, CRM, or marketing operations.
• Hands-on experience with CDPs and customer segmentation tools.
• Strong understanding of audience segmentation, customer journeys, and journey orchestration.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to coordinate complex campaigns and ensure operational excellence across teams.
• A continuous improvement mindset, with a focus on optimisation, coaching, and enabling others.
• Confidence using data, tools, and best-practice frameworks to deliver impactful personalised customer experiences.
• A commercially focused approach, balancing customer needs with business outcomes.

Responsibilities

• Support stakeholders in defining audiences for personalisation use cases, ensuring accurate sizing, segmentation logic, and CDP best practice.
• Coordinate personalisation campaigns to deliver consistent customer experiences, managing priorities, eligibility rules, and suppression logic.
• Advise teams on the effective use of personalisation technologies, creating guidance, documentation, and best-practice frameworks.
• Deliver coaching and training to increase adoption, capability, and effectiveness across the organisation.
• Partner with stakeholders and the Product Owner to identify and prioritise customer data and attribute requirements.
• Support the build, QA, deployment, and ongoing orchestration of personalisation use cases.
• Own and operate support frameworks that enable stakeholders to successfully deliver personalisation initiatives.
• Collaborate with Data & Analytics teams to measure performance, demonstrate value, and drive continuous optimisation of personalisation activities.

Skills

Personalisation

CRM operations

Marketing operations

Stakeholder management

Campaign coordination

Data-driven decision making

Business acumen

Journey orchestration

Tools

CDP platforms

Customer segmentation tools

Job description

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Location

This is a hybrid role, offering a combination of being able to work remotely and from our offices.

Contract Type

Permanent

The Opportunity

As a Personalisation Operations Executive, you will play a critical role in the operational planning & orchestration of customer centric, personalised journeys that deliver real value for RS Group. You will work closely with different stakeholders throughout the business to ensure that personalised customer experiences are delivered accurately, efficiently, and in alignment with best practice. This role sits at the intersection of product, data, customer experience and our regional marketing activities, acting as the operational backbone that enables high-quality, conflict-free, data-driven personalisation at scale.

What You Will Be Doing

• Support stakeholders in defining audiences for personalisation use cases, ensuring accurate sizing, segmentation logic, and CDP best practice.
• Coordinate personalisation campaigns to deliver consistent customer experiences, managing priorities, eligibility rules, and suppression logic.
• Advise teams on the effective use of personalisation technologies, creating guidance, documentation, and best-practice frameworks.
• Deliver coaching and training to increase adoption, capability, and effectiveness across the organisation.
• Partner with stakeholders and the Product Owner to identify and prioritise customer data and attribute requirements.
• Support the build, QA, deployment, and ongoing orchestration of personalisation use cases.
• Own and operate support frameworks that enable stakeholders to successfully deliver personalisation initiatives.
• Collaborate with Data & Analytics teams to measure performance, demonstrate value, and drive continuous optimisation of personalisation activities.

What You'll Bring

• Experience in personalisation, CRM, or marketing operations.
• Hands-on experience with CDPs and customer segmentation tools.
• Strong understanding of audience segmentation, customer journeys, and journey orchestration.
• Excellent stakeholder management and cross-functional collaboration skills.
• Ability to coordinate complex campaigns and ensure operational excellence across teams.
• A continuous improvement mindset, with a focus on optimisation, coaching, and enabling others.
• Confidence using data, tools, and best-practice frameworks to deliver impactful personalised customer experiences.
• A commercially focused approach, balancing customer needs with business outcomes.

We Are RS

At RS, we are making amazing happen for a better world.

As a global product and service solutions provider, we help industrial customers operate more efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five million additional products, and a range of service solutions designed to help businesses thrive.

What sets us apart is our people. More than 8,500 colleagues around the world bring technical expertise, digital innovation, and a customer first mindset to everything we do. Guided by our values - we are one team, we deliver brilliantly, we do the right thing, and we make every day better, we're creating an environment where our people can grow, contribute and make a meaningful impact.

Join us and help make amazing happen.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provide all of our people the opportunity to participate in a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offering provide the opportunity for us to recognise, reward and enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

Financial - pension/retirement; life assurance; salary finance (payroll deduction loan scheme)

Wellbeing - medical plans; health screening; critical illness; disability insurance; holiday / paid time off; employee assistance programme; discounted gym/health club membership

Lifestyle - transportation assistance schemes (e.g., cycle to work, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts

Spotlight - our global recognition programme provides a platform to highlight and recognise people role modelling our values