Digital Merchandising Operations Executive

RS Group; Corby; Hybrid; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Hybrid work arrangement

Office in Corby

Job summary

RS Group is seeking a Digital Merchandising Operations Executive to support centralised online merchandising across the Digital Merchandising team. You will coordinate activities, CI and process maintenance to improve digital performance and customer experience.

You will collaborate with Commercial, Marketing, SEO, Digital Product, CX/UX and Supply Chain to align priorities, monitor performance and seek opportunities for improvement in a fast-paced, hybrid environment.

Qualifications

• Experience in Digital Merchandising, Ecommerce or Digital Operations within a B2B or B2C environment.
• Strong analytical skills with data-driven decision making.
• Understanding of digital merchandising principles, KPIs and customer journey optimisation.
• Excellent organisation and prioritisation skills with multiple stakeholders and deadlines.

Responsibilities

• Support digital merchandising activity across categories and suppliers to ensure a high-quality customer experience.
• Coordinate reporting, planning tools and processes using data to identify opportunities and risks.
• Support planning, execution and QA of campaigns, promotions, content updates and onsite activities.
• Collaborate with Commercial, Marketing, SEO, Digital Product, CX/UX and Supply Chain to align priorities.
• Monitor onsite performance and customer experience; recommend optimisations.
• Drive continuous improvement by sharing best practices and automating where possible.
• Be a key contact for operational queries with suppliers and agencies.
• Support team projects with clear updates and stakeholder recommendations.

Skills

Digital Merchandising

Ecommerce

Digital Operations

Analytics

KPIs

Content Management

Stakeholder Management

Campaign Planning

Cross-functional Collaboration

Tools

Reporting tools

Content Management Systems

Planning tools

Job description

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Location: Corby, ENG, GB, NN17 5JF

Brand: RS Group

Function: Marketing

Work Location: Hybrid

Location: This is a hybrid role, offering a combination of being able to work remotely and from our Corby office.

Contract Type: Fixed Term Contract (12 months)

The Opportunity

As the Digital Merchandising Operations Executive, you will provide centralised operational and digital merchandising support across the wider Digital Merchandising team. You will help the team work efficiently and consistently by coordinating shared activities, CI and maintenance of processes, reporting and planning tools, and supporting the delivery of supplier- and category-focused initiatives. Working closely with the Digital Merchandising & Operations Manager and colleagues across the business, you will use data, insight and sound judgement to improve execution, customer experience and digital performance.

What You Will Be Doing

• Support the smooth delivery of digital merchandising activity across categories and suppliers, ensuring a consistent and high-quality customer experience.
• Coordinate reporting, planning tools and operational processes, using data and insights to identify opportunities, risks and areas for improvement.
• Support the planning, execution and quality assurance of campaigns, promotions, content updates and other onsite merchandising activity.
• Work closely with cross-functional teams including Commercial, Marketing, SEO, Digital Product, CX/UX and Supply Chain to align priorities and deliver business objectives.
• Monitor onsite performance, customer experience and competitor activity, making recommendations to optimise results.
• Drive continuous improvement by sharing best practice, supporting testing initiatives and identifying opportunities to simplify, standardise or automate processes.
• Act as a key point of contact for operational queries, coordinating with internal stakeholders, suppliers and agencies to keep activity on track.
• Support team projects, meetings and initiatives, providing clear updates and recommendations to stakeholders.

What You’ll Bring

• Experience in Digital Merchandising, Ecommerce or Digital Operations within a B2B or B2C environment.
• Strong analytical skills, with experience using digital insight tools and data to identify opportunities and drive action.
• Good understanding of digital merchandising principles, KPIs and customer journey optimisation.
• Excellent organisation and prioritisation skills, with the ability to manage multiple stakeholders, deadlines and competing priorities.
• Experience working with reporting tools, planning processes, content management systems and digital merchandising platforms.
• A proactive, solutions-focused mindset with a passion for continuous improvement and enhancing customer experiences.
• Strong communication and relationship-building skills, with the confidence to collaborate and influence across cross-functional teams.
• Resilient, adaptable and comfortable working in a fast-paced environment with changing priorities.
• Enthusiastic about Ecommerce and delivering exceptional digital experiences for customers.

We Are RS

At RS, wearemaking amazing happen for a better world.

As a global product and service solutions provider, we help industrial customersoperatemore efficiently and sustainably. Operating in 33 markets, we support around one million customers worldwide with more than 875,000 stocked products, access to over five millionadditionalproducts, and a range of service solutions designed to help businesses thrive.

What sets us apart is our people. More than 8,500 colleagues around the world bring technicalexpertise, digital innovation, and a customer first mindset to everything we do. Guided by our values – we are one team,wedeliver brilliantly,wedo the right thing, and we make every day better,we'recreating an environment where our people can grow, contribute and make a meaningful impact.

Join us and help make amazing happen.

Rewards

Our Reward Strategy Philosophy is designed to offer market competitive base salaries and provideall ofour people the opportunity toparticipatein a short-term incentive, enabling them to share in the success of the Company.

Our total reward package is more than just the cash; our recognition and benefit offeringprovide the opportunity for usto recognise,rewardand enable the wellbeing of our people at all stages of their journey with RS. Our rewards and benefits vary by country, but include:

• Financial -pension/retirement;lifeassurance;salaryfinance (payroll deduction loan scheme)
• Wellbeing -medical plans;healthscreening;criticalillness;disability insurance;holiday/paidtimeoff;employeeassistanceprogramme; discountedgym/healthclub membership
• Lifestyle -transportationassistanceschemes (e.g.,cycle towork, travel loans, car leasing); onsite catering/lunch vouchers; retail discounts
• Spotlight – our global recognition programme provides a platform to highlight and recognise people role modelling our values