Personal Lines Account Handler One Broker · Cambridge ·

Tasker & Partners; Cambridge; On-site; GBP 25,000 - 40,000; Full time

Job summary

An established industry player is seeking a Personal Lines Account Handler to join their dynamic team in Cambridge. In this rewarding role, you will focus on providing clients with comprehensive home insurance coverage, ensuring their needs are met with accuracy and care. You will benefit from a supportive environment that encourages professional growth and offers extensive training on household products. With a blend of office and home working available post-probation, this opportunity is perfect for someone passionate about developing a career in the insurance sector. Join a friendly team and help clients navigate their insurance needs effectively.

Benefits

27 days annual leave

5% employer matched pension contribution

Flexible benefits

Group Life Assurance

Fully paid Maternity, Paternity & Adoption leave

Professional qualification study support

Employee discounts

Holiday purchase scheme

Qualifications

• Prior insurance experience in sales, servicing, underwriting, or claims is essential.
• Strong customer service skills and ability to manage multiple tasks effectively.

Responsibilities

• Check policy documentation for accuracy and liaise with clients and insurers.
• Negotiate and renew client policies while maintaining accurate records.

Skills

Customer Service Skills

Time Management

Problem Solving

Multi-tasking

Insurance Knowledge

Education

CII Qualifications

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

One Broker (part of the Jensten Group) are pleased to be recruiting a Personal Lines Account Handler for our successful team in Cambridge.

Our friendly Personal Lines team is made up of 11 colleagues, that sit in a wider broking office of 40 + people. While we offer a range of Personal insurance, this role will focus on providing our Clients with adequate Home insurance cover – both standard and non-standard.

We are looking for someone with insurance experience who wants to join our team and develop a rewarding career within the Broking sector. You will be given full support and training to learn about our Household products and be able to advise Clients on their insurance needs.

Initially working full time in the office, a blend of office and home working will be available on completion of probation.

Key objectives & responsibilities will include:

• Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers
• Negotiating and inviting renewal of allocated client’s policies
• Ensuring all Client records reflect the current risk on cover at all time including accuracy of sums insured, perils, excesses, extensions and exclusions
• Processing mid-term adjustments
• Dealing with clients’ day to day enquiries on a daily basis, responding promptly and managing expectations
• Maintaining effective diary system
• Liaising with Claims dept over claims queries / reports

About You

As a Personal Lines Account Handler, you will need to have strong customer service skills, the ability to multi-task and good time management skills. You will also need to have prior insurance experience – this can be from a sales, servicing, underwriting or claims background.

Other skills/requirements:

• A good understanding of Microsoft Word, Excel and Outlook
• Strong communication and problem solving skills
• A sincere interest in developing a career within the insurance/broking sector
• A desire to work towards CII Qualifications (not essential)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

One Broker Group (part of the Jensten Group) services commercial and personal clients across East Anglia, with a focus on business, property and haulage. The business has also built an impressive range of specialist schemes with national distribution, including solutions for private ambulances, community-led housing, community assets, thatched homes and classic cars.

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £600m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.