Personal Injury Technical Claims Coach

First Central Services; Manchester; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance company is seeking a Personal Injury Technical Claims Coach to enhance claims handling processes and provide technical support to the team. The role emphasizes continuous improvement, stakeholder management, and effective training delivery. Join a vibrant team dedicated to excellent service and employee development.

Qualifications

• Strong motor claims experience and technical claims handling background.
• Experience in coaching, training, and providing feedback.

Responsibilities

• Provide technical support to Claims Handlers/Negotiators.
• Conduct claim reviews and coaching sessions.
• Deliver technical training to new and existing team members.

Skills

Communication

Negotiation

Problem Solving

Organizational Skills

Job description

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too!

Are you a talented claims professional with strong PI technical claims handling knowledge and experience? Do you have great people skills and the ability to work with stakeholders of all levels? Are you able to look at the core of a process and see where you could make improvements? If so, we want to hear from you!

We’re looking for a Personal Injury Technical Claims Coach to join our Customer & Operations team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.

Reporting into the Head of Personal Injury Claims, this role will support the Head of Personal Injury Claims and Technical Claims Lead by providing day-to-day technical support to Claims Handlers/Negotiators and assisting in claims handling strategies and improvements.

Core skills required:

• Personal Injury claims handling knowledge and experience
• Technical understanding of claims processes
• A mindset geared towards continuous improvement with auditing and feedback skills
• People skills to manage stakeholders at all levels

Key responsibilities include:

• Supporting claims process improvements through research, analysis, and pilot programs, including stakeholder updates
• Providing technical support to Claims Handlers/Negotiators via Microsoft Teams or face-to-face
• Ensuring claims are handled to a high standard, processes are followed, and reserves are accurate
• Conducting claim reviews and coaching sessions to ensure adherence to tactics and identify development needs
• Supporting claims leakage reduction through coaching and feedback
• Creating and maintaining training materials aligned with best practices and legal requirements
• Delivering technical training to new and existing team members
• Conducting litigation review meetings and technical audits of external suppliers
• Staying updated on market trends and ensuring compliance with policies and regulations

Experience & knowledge:

• Strong motor claims experience and technical claims handling background
• Knowledge of motor claims processes, legislation, and FCA requirements
• Experience in coaching, training, and providing feedback

Skills:

• Excellent communication, negotiation, and influencing skills
• Strong problem-solving and organizational skills
• Good numeracy and literacy skills

Behaviours:

• Customer-focused and process improvement driven
• Supportive of colleagues’ development
• Proactive, detail-oriented, and able to work independently and in teams
• Confident in presenting complex information clearly
• Self-motivated, organized, flexible, and positive
• Driven to contribute to business success

If you’re ready for the challenge and want to join our vibrant team, we want to hear from you today.

We prioritize our people, offering an energetic, supportive, and inspiring workplace. Check out our full range of perks here. Our Talent team is happy to share more about what we offer and what we’re looking for.