Personal Injury Handler - 12 months Fixed Term Contract

1st Central; Haywards Heath; Hybrid; GBP 28,000 - 34,000; Full time

Job summary

1st Central is seeking a Personal Injury Handler for a 12-month fixed-term contract. The role is based in either Salford Quays, Manchester, or Haywards Heath, West Sussex, with an initial 3 months' full-time office attendance followed by hybrid work (4 days at home, 1 day in the office).

You will drive the PI claims journey, negotiate settlements, and manage deadlines while delivering empathetic customer support.

Qualifications

• Core PI claims skills including gathering facts and reviewing documents.

Responsibilities

• Support customers through their PI claims journey from initial contact to case resolution.
• Gather facts and review legal documents to build strong cases.
• Communicate clearly with clients, insurers and claimant solicitors.
• Ensure deadlines and legal requirements are met.

Skills

Investigative mindset

Excellent communication

Negotiation

Deadline driven

Job description

At 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

Do you have third-party injury claims experience? Are you a logical thinker and keen to progress your career in a dynamic and fast growing insurer? Do you enjoy negotiating and managing a claim to a conclusion with strong knowledge of relevant legal jurisdictional rules and protocols? Well look no further!

We’re looking for a Personal Injury Handler to join our Personal Injury team on a 12-month fixed term contract based in either Salford Quays, Manchester or Haywards Heath, West Sussex office.

This role is all about being assertive, playing a key role in supporting the customer through their PI claims journey from initial contact to case resolution, you’ll be an expert in your field showing empathy and building strong working relationships.

Core skills we’re looking for to succeed in the role:

• Investigative mindset: Skilled at gathering facts, reviewing legal documents and investigating claims to build strong cases.
• Excellent communication: Able to communicate clearly with clients, insurers and Claimant solicitors.
• Negotiation: Confident negotiating with insurers and other parties to reach fair settlements.
• Deadline driven: Able to manage key claim deadlines and respond promptly to meet legal requirements.

Working flexibly, you'll spend the first 3 months in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

If you are interested and want to learn more about this exciting role - full details can be found on our career pages