Assistant Underwriter

ERS Administration Services; Tregof; On-site; GBP 21,000 - 25,000; Full time

Job summary

Starr operates ERS Syndicate 218 at Lloyds and is recruiting an Assistant Underwriter for its Swansea, South Wales contact centre. You will help assess policy risk, gather key information, and work with experienced colleagues to support decisions on new business and policy changes.

You will need a keen eye for detail, be computer‑literate with MS Office, and maintain a high standard of customer service while meeting performance targets in a fast‑paced environment.

Qualifications

• A keen eye for detail and high level of accuracy.
• Computer literate with ability to use MS Word, Excel and Outlook.
• Strong interpersonal skills and customer focus.
• Tenacity and resilience—able to adjust to change and multitask.

Responsibilities

• Process new business quotes, renewals, mid-term amendments and cancellations within authority.
• Liaise with Underwriters for support on risks outside standard authority.
• Strive for accuracy first time to aid clients in choosing ERS as their insurer.
• Meet personal performance targets and support ERS business plans.
• Identify potential fraudulent activity and refer to Policy Validation Unit.
• Adhere to regulatory requirements and internal guidelines.
• Pursue learning and development to maximise performance.
• Demonstrate behaviours expected in ERS high‑performance culture.

Skills

Detail oriented

MS Office

Interpersonal skills

Multi-tasking

Tools

Microsoft Office

Job description

Overview

ERS Syndicate 218 at Lloyds is managed by Starr. We are the UK’s largest specialist motor insurer with an A+ rating and have been making motoring passions and livelihoods possible since 1946. We work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

Starr is a global insurance and investment organisation providing property and casualty insurance solutions to business and industry. Starr has grown into one of the world’s fastest‑expanding insurance organisations, writing business in 128 countries across six continents. Our talented and experienced associates manage risk and ultimately support the profitable growth of organisations in a dynamic, competitive and ever-changing marketplace. Join us and become part of our talented and passionate workforce.

Role Purpose

If you haven’t thought about a career in Underwriting yet, here’s why it could be a great choice.

As an Assistant Underwriter at ERS you’ll be helping our Teams research and assess the risk each Policy presents. Your main responsibilities will be to help us capture all the key information we need to decide whether we can offer insurance or make changes to an existing policy. You’ll do this using the comprehensive training you have received from one of our resident experts on department, referring to Underwriting Guides and experienced colleagues when you need support. No two policies are ever the same, so a keen eye for detail and accuracy are top of our list of requirements.

Working at our Contact Centre in Swansea, South Wales, you’ll join one of our specialist teams focussed on providing bespoke products that protect our clients’ livelihoods and the vehicles they care so much about.

Key responsibilities

• Working within set guidelines / authority framework to process new business quotes, renewals, mid‑term amendments and cancellations.
• Liaising with our Underwriters for support with risks that fall outside of agreed underwriting authority.
• Always aiming to get things right first time, achieving the agreed levels of quality that help make it easy for clients to choose us as their insurer.
• Achieve personal performance targets working collaboratively with others to deliver results which help ERS achieve our business plans and strategy.
• Act as our first line of defense - understand and adhere to the zero‑tolerance fraud strategy by identifying and referring potentially fraudulent activity to our Policy Validation Unit.
• Working within all regulatory requirements and guidelines – both internal and external.
• Proactively seek to learn and develop to ensure your best possible performance.
• Support and consistently demonstrate the behaviours expected in the high‑performance culture at ERS

The above duties and responsibilities are not an exhaustive list, and you may be required to undertake other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Qualifications, skills and experience

• A keen eye for detail and high level of accuracy
• Computer literate with the ability to use all standard Microsoft Office applications inc. Word, EXCEL and Outlook.
• Strong interpersonal skills and customer focus that aims to provide the best outcome every time.
• Tenacity and resilience – willing and able to adjust to change and adept at multi‑tasking.

Core behavioural competencies

• Analysis and decision making
• Innovation and problem solving
• Relationships
• Communication and influence
• Development of self and others
• Resilience and adaptability

Additional Information

• A full job description will be found here.

Starr is an equal opportunity employer, which means we will consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and we're committed to creating an inclusive environment for all employees. We offer first class training and development opportunities to all employees. Our aim is to grow our own talent and bring out the best in people.

#ERSLI