Personal Banker: Expert Customer Care & Guidance

barclays; Nottingham; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Pension plan

Private medical insurance

Life insurance

Income protection

Job summary

Barclays seeks a Personal Banker to deliver exceptional customer service in-branch and across local hubs. You will guide customers through everyday banking tasks with empathy and professionalism, ensuring personalised support at every interaction.

The role offers a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance and income protection. Weekends may be required to meet business needs.

Qualifications

• Experience in customer service, retail, hospitality, or similar roles.
• Ability to handle complex customer queries with empathy.
• Strong communication skills.

Responsibilities

• Provide customer service across chat, email and phone.
• Resolve complex customer needs with personalised solutions.
• Collaborate with branches to improve customer care processes.
• Identify areas for improvement and coach colleagues.
• Maintain and report on customer care performance.

Skills

Customer service

Empathy

Communication

Job description

Barclays seeks a Personal Banker to deliver exceptional customer service in-branch and across local hubs. You will guide customers through everyday banking tasks with empathy and professionalism, ensuring personalised support at every interaction.

The role offers a starting salary of £27,700 and a comprehensive benefits package including pension, private medical insurance, life insurance and income protection. Weekends may be required to meet business needs.