Personal Assistant

Williams Lea; Oxford; Hybrid; GBP 28,000 - 34,000; Full time

Benefits offered by this job

25 days holiday + bank holidays (pro‑r

Salary sacrifice schemes

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

Job summary

Williams Lea is seeking a Personal Assistant in Oxford to provide proactive, confidential support to fee earners within the Family Law team. You will manage complex diaries, coordinate meetings, liaise with clients, assist with billing and matter management, and supervise document production.

The role requires strong communication, multi-tasking and MS Office proficiency. Hybrid working applies, with office presence on Monday and another day of the week.

Qualifications

• Previous PA experience within a legal or professional services setting preferable.
• Exceptional standard of written and verbal communication.
• Proficient multi-tasker.
• Competent with the Microsoft Office suite.
• Team player.

Responsibilities

• Proactively managing complex diaries
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Organising internal and external meetings
• Liaising with clients via email or telephone and acting as a point of contact in keeping with the firm's standards for client care
• Assisting fee earners in the billing and credit control process.
• Generating accurate billing reports, creating pre-bills and updating reports in a timely manner
• Assisting fee earners with finance tasks, namely requesting CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
• Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
• Maintaining up to date client records on the firm's client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm's policy and processes
• Co-ordinating fee earner movements and making travel arrangements
• Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm's policies
• Managing the process of submitting partner/fee earners expenses in a timely manner
• Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
• Managing the production of official papers including bundles and relevant documents
• Drafting documents from precedents
• Liaising with fee earners and support staff based in other offices
• Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/ high workload

Skills

Microsoft Office

Diary management

Communication skills

Job description

Personal Assistant Salary: Up to £31,000 per annum DOE, plus company benefits Location: Oxford, OX4 2HN Contract: Full Time, 12 Fixed Term contact Shifts: 37.5 hours per week, Monday - Friday, 9am until 5:30pm with 1 hours unpaid lunch break Work model: Hybrid, in the office on a Monday and one other day during the week Williams Lea seeks a Personal Assistant to join our team! Williams Lea is a global provider of technology-enabled business and marketing services, bringing together talented people, deep industry expertise and emerging technology to help some of the world's leading organisations work smarter and transform the way they operate. Our people are at the heart of what we do. Working alongside innovative technology, including AI, our teams deliver critical services for clients around the world. Built on a strong heritage and long-standing client relationships, Williams Lea is an RRD company, serving clients in 20 countries across four continents with 15,000 employees worldwide. We are committed to creating an inclusive workplace where everyone has the opportunity to grow, contribute new ideas and make a meaningful impact.

Purpose of role

The role of the Personal Assistant is to provide enhanced, proactive support to fee earners to enable them to operate efficiently. The support provided needs to be a seamless legal service to clients. The Personal Assistant role is expected to use a high degree of self-management and initiative and to maintain a high level of confidentiality. The Personal Assistant will act as workflow manager for other support services within our Family Law team. This includes delegating and supervising the completion of document production, file management and copying/scanning work which are primarily undertaken by other relevant business support services.

Key responsibilities

• Proactively managing complex diaries
• Answering telephone calls in a timely fashion, taking clear and detailed messages
• Organising internal and external meetings
• Liaising with clients via email or telephone and acting as a point of contact in keeping with the firm's standards for client care
• Assisting fee earners in the billing and credit control process.
• Generating accurate billing reports, creating pre-bills and updating reports in a timely manner
• Assisting fee earners with finance tasks, namely requesting CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
• Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
• Maintaining up to date client records on the firm's client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm's policy and processes
• Co-ordinating fee earner movements and making travel arrangements
• Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm's policies
• Managing the process of submitting partner/fee earners expenses in a timely manner
• Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
• Managing the production of official papers including bundles and relevant documents
• Drafting documents from precedents
• Liaising with fee earners and support staff based in other offices
• Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/ high workload

Personal attributes

• Previous PA experience within a legal or professional services setting preferable
• Exceptional standard of written and verbal communication
• Proficient multi-tasker
• Competent with the Microsoft Office suite
• Team player

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays(pro-rata for part time roles)
• Salary sacrifice schemes, retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignnemnt, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at [e-mail](we do not accept applications to this email address). View our Privacy Notice https://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.