Electronic Working Adminstrator

Williams Lea; Newport; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

25 days holiday

Life Assurance

Private Medical Insurance

Dental Insurance

Health Assessments

Cycle-to-work scheme

Discounted gym memberships

Referral Scheme

TechScheme vouchers

Job summary

Williams Lea is seeking an Electronic Working Administrator in Newport. The role is permanent, full-time with a hybrid model after training: 3 days in the office and 2 days from home.

You will manage case documentation, liaise with clients, courts and solicitors, and ensure accurate processing of information in a high-volume environment. We offer training, mentorship, and a broad benefits package, including health cover, life assurance, and a tax-efficient salary structure.

Qualifications

• Experience in data entry and client service.
• Ability to work in a high-volume environment with accuracy.
• Strong attention to detail and data integrity.

Responsibilities

• Administer Client Accept Service paperwork following processes.
• Set up new cases on behalf of a law firm.
• Meet performance targets and KPIs.
• Review documentation and deal with incoming mail.
• Data entry and validation of information for accuracy.
• Liaise with Courts, Clients, and Solicitors by phone.
• Handle confidential information per data security protocols.
• Answer inbound calls and make outbound calls to obtain missing information.
• Perform other administrative duties as required.
• Maintain standards and processes.

Skills

Customer Focus

Drive for results

Keen eye for detail

Typing

Computer literacy

Confidential information handling

Effective communication

Planning & organising

Accountability

Courage

Job description

Electronic Working Administrator Salary: £26,277.50 per annum plus company benefits Location: Newport, NP10 8UH Contract: Permanent, Full Time Shifts: 37.5 hours per week, Monday - Friday, 8.30am-5:00pm, 1 hour unpaid lunch break Work Model: Hybrid after training, 3 days in the office and 2 days from home

Williams Lea seeks an Electronic Working Administrator join our team! Williams Lea is the leading global provider of skilled, technology-enabled, business-critical support services, with long-term trusted relationships with blue-chip clients across investment banks, law firms and professional services firms. Williams Lea employees, nearly 7000 people worldwide provide efficient business services at client sites in often complex and highly regulated environments, from centralised Williams Lea onshore facilities, and through best cost company offshore locations.

Purpose of role

Are you self-motivated with a can-do attitude? Do you have data entry experience? Are you able to work in a high-volume environment where understanding the importance of delivery against client service levels is critical? We are seeking a proactive and detail-oriented individual to join our team in delivering exceptional client service within a high-volume environment. As part of this role, you will be responsible for managing case documentation, liaising confidently with clients, courts, and solicitors, and ensuring the accurate processing of information. If you are confident, organized, and customer-focused, this position is a great fit for you

We are committed to supporting the professional development of our employees. We offer one to one training followed by coaching support from our Team Leaders and Senior Administrators until fully competent. Each team member will have a personalised development plan, with clear milestones to track progress and opportunities for growth. Regular feedback, training, and mentorship will be provided to ensure continued career advancement and skill enhancement. In this role we offer hybrid working once competent after training and free parking while onsite.

Key responsibilities

• Working as part of a larger team administering Client Accept Service paperwork, following agreed processes and procedures to ensure accuracy of information
• Setting up new cases on behalf of a law firm.
• The role operates with in a performance-driven, target oriented environment, where meeting key performance indicators and achieving set goals is essential.
• Reviewing documentation.
• Dealing with incoming mail.
• Role requires data entry and validation of information so accuracy and attention to detail is critical
• Liaising with Courts, Clients and Claimant solicitors by telephone in order to clarify received or missing information
• Handling confidential information in line with the firm's data security protocols
• Answering a handful of inbound calls from clients each day.
• Making outgoing calls to clients to obtain missing information.
• Other administrative duties, as required
• Adhere to defined standards and processes
• Have the ability to deal with client issues quickly and effectively, seeking assistance when required
• Develop and maintain strong relationships with internal and external clients providing assistance and advice as and when required
• You must be customer focused

Key Competencies

• Customer Focus
• Drive for results
• Keen eye for detail
• Typing and computer literacy skills
• Able to handle confidential information responsibly
• Effective communication - Listening & Written
• Planning & organising - Managing work
• Accountability and responsibility, Courage

Personal Attributes

• Self Motivated
• Organised
• Customer focused
• A confident communicator
• Methodical and logical approach
• Team player but able to work on own initiative
• Commitment to deliver IT literate

Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:

• 25 days holiday, plus bank holidays (pro-rata for part time or fixed term roles)
• Salary sacrifice schemes
• retail vouchers - including our TechScheme which can be used on a range of gadgets such as Smart TV's, laptops and computers or household appliances.
• Life Assurance
• Private Medical Insurance
• Dental Insurance
• Health Assessments
• Cycle-to-work scheme
• Discounted gym memberships
• Referral Scheme

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a "protected characteristic" in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency. If you have a disability and would prefer to apply in a different format or would like to make an reasonable adjustment to enable you to make an interview please contact us at [e-mail].

View our Privacy Notice http://www.williamslea.com/privacy-statement

Longevity driven by innovation

In a rapidly changing world, the ability to innovate and break new ground drives progress. Williams Lea has harnessed this ability for more than 200 years. Our 5,200+ talented employees worldwide are experts in delivering efficient business processes in complex and highly regulated environments. We're always progressing. Connecting technology with expertise and strong processes to transform support services. As we enter our third century, we continue helping businesses thrive in a future driven by digitization and virtualization.