Peripatetic Receptionist

NHS Jobs; Exeter; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

27 days annual leave

NHS Pension scheme

Cycle to work scheme

Staff discounts

Job summary

Royal Devon University Healthcare NHS Foundation Trust is looking for a Peripatetic Receptionist to join our Surgical Reception team in Exeter. This 12-month fixed-term post is 22.5 hours per week, with shifts across the department Monday to Friday and cross-cover across Heavitree site as required.

As the first point of contact for patients and visitors, you will provide a warm, professional reception, respond to calls, greet and direct people, and support consultants and staff.

Qualifications

• Excellent communication skills and a courteous, professional manner.
• Experience in customer service or front-desk roles is desirable.
• Able to work in a hospital environment and coordinate with clinical staff.

Responsibilities

• Provide front-douse reception for patients and visitors.
• Answer telephone inquiries and direct people around the department.
• Support consultants and other hospital staff as needed; cross-cover across Surgical Reception areas.

Skills

Communication skills

Customer service

Hospital front desk

Teamwork

Job description

We have an exciting opportunity for someone looking to work within the Surgical Division as a Peripatetic Receptionist post arising in our Surgical Receptionist team. We have a 1 year Fixed Term post available at 22.5 hours per week. The department is staffed Monday to Friday between 0830 - 1700. The post-holder will work alongside other Peripatetic Receptionists on our various Surgical Reception areas including Heavitree site on occasion and they would be expected to provide cross-cover between the team and to provide cover absence. This is a fun dynamic team to work in.

Your role is to ensure all patients and visitors are provided with above-and-beyond service. The post holder's approach to patients will always be with care and compassion, ensuring courtesy and respect at all times.

An outgoing personality, approachability and a professional demeanour is essential as you will be the initial point of contact for our patients and visitors as well as assisting consultants and other hospital staff. You will assist in providing a reception service, including responding to telephone enquiries, greeting and directing patients and visitors around the department. You must be highly motivated with excellent communication skills, an ability to use your own initiative and work well under pressure. You will be adaptable, proactive, reliable and an excellent team member with good customer service skills and/or experience. Knowledge of working in a hospital environment and being proactive and organised is desirable. You will be working with a wide range of people and communicating with people across the Trust. Applicants will be encouraged to undergo any courses relating to the role to advance them.

Working Pattern: 3 days a week from 08.30 - 5pm TBC

Interview Date: Friday 20th November 2026

For further information please contact: Sally-Anne Long, Admin Line Manager on 01392 402646 or [e-mail]

This is a fixed term contract for 12 months. For current NHS employees this post could be a secondment opportunity.

Our Vision

Here at the Royal Devon University Hospital, our aim is to enrich patient care by promoting clinically excellent outcomes. Our vision is to provide safe, high quality seamless services delivered with courtesy and respect. To achieve our vision, we expect all our staff to uphold our Trust values. Our Trust values are: Compassion, Inclusion, Integrity and Empowerment.

As an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve. Preference will be given to staff with Priority and 'At Risk' status including NHS At Risk staff throughout Devon.

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2022, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

Benefits

We will work together to maintain a culture that develops and supports you and your team.

• This might include funding for a care certificate, a degree or leadership qualifications.
• Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills.
• Looking after you is important to us.
• We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.
• If you're starting out in the NHS, you'll start with 27 days paid annual leave (plus bank holidays), rising to 33 days plus bank holidays.
• You'll benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.
• Salary is not the only financial benefit.
• You'll have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers.
• National discount services such as the Blue Light Card and Health Service Discounts.
• Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes.
• The NHS Pension scheme (one of the most generous and comprehensive in the UK).
• Cycle to work scheme

These are just a few of the benefits available if the role is something you are interested in, we'd love to hear from you.