Performance Improvement Manager

Parkinson's UK; Barnsley; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a dynamic team as a Performance Improvement Manager in an innovative company focused on operational excellence. In this pivotal role, you will drive continuous improvement initiatives, optimize processes, and ensure compliance within the Hub. Collaborating with various functions, you will lead projects that enhance performance and efficiency. This is a fantastic opportunity to make a significant impact in a supportive and inclusive environment where your contributions are valued. If you're passionate about driving change and making a difference, we want to hear from you!

Benefits

Free digital GP service

Wagestream access

Free basic Will

50% discount on parcel sending

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme

Great career progression

Up to 26 days holiday

Voluntary flexible benefits

Qualifications

• Experience in delivering operational excellence programs.
• Strong analytical skills and ability to lead teams effectively.

Responsibilities

• Drive performance improvements and operational excellence in the Hub.
• Lead change initiatives and manage project delivery from start to finish.

Skills

Operational Excellence

Data Analysis

Project Management

Problem Solving

Team Leadership

Education

Degree in Business Management or related field

Tools

Microsoft Office Suite

Job description

Vacancy Location Barnsley

This is a Permanent , Full Time vacancy that will close in 6 hours at 23:59 BST .

The Vacancy

Come and join the Evriteam!

We have a great opportunity to join us as a Performance Improvement Manager. We are looking for an outstanding Manager to strengthen our highly successful Hub Performance team.

Interested? Then here is what you need to be successful at Evri!

As the Performance Improvement Manager, you will drive forward operational excellence and process adherence in the Hub. You will have the ability to identify process improvements to create efficiencies in the Hubs and oversee the changes from start to finish. As well as managing process improvements in the Hub you will be responsible for the Performance Improvement Analyst.

We are looking for someone who can;

• Drive Performance & Continuous Improvement: Lead initiatives to improve sortation throughput, quality, service, and cost efficiency across all operational areas by applying improvement methodologies and innovative thinking.
• Analyse & Optimise Processes: Use data analysis, testing, and trials to identify trends, process variations, and opportunities for improvement, including in yard and sortation systems, ensuring best practices are implemented.
• Ensure Standards & Compliance: Support Process Managers in maintaining and enforcing SOPs, remediate underperformance, conduct audits, and uphold KPIs, SLAs, and processing standards.
• Support & Develop Teams: Assist in managing both employed and agency staff, guide Process Managers across all shifts, and contribute to training initiatives that enhance quality and productivity.
• Collaborate Across Functions: Work closely with key stakeholders such as Control Room, Operations, HR, H&S, and Ops Development to ensure alignment, communication, and delivery of business goals.
• Lead Change & Project Delivery: Own end-to-end project cycles from identifying change needs to implementation, stakeholder communication, and post-project audits to evaluate impact and future improvements.
• Implement & Embed New Processes: Support the Hub Development Team in launching new processes and tools that improve operational standards, and help create support materials for wider adoption.
• Standardise & Align Across Hubs: Work with other Performance Improvement Managers to ensure consistency in process, service quality, and operational improvements across all Hubs.

Experience/Qualifications:

• Experience in delivering hands-on operational excellence programs and driving change across large teams.
• Ability to competently use all Microsoft programmes
• An effective problem solver and a enjoys finding solutions.
• Strong analytical and project management skills
• Well organised and disciplined to be able to work in a team or independently.

At Evri, we know we only grow if our people do too. That’s why we’re committed to building a truly inclusive and diverse workplace where everyone can bring – and be – their whole authentic selves. We’re on a journey to better represent the customers we serve around the UK. We’re committed to removing barriers and ensure that each person at Evri is valued for who they are, and what they bring to our business.

We are Evri. Where everyone is welcome

We’re excited for the future. Let’s deliver it together.

About Us

Every parcel, every person, every place – every delivery made for you.

Evri is leading the way in creating responsible delivery experiences for everyone, everywhere. And we’re doing that by offering the most convenient way to send, receive and return parcels without costing the earth.

Whether it’s a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we’ve got it covered. With our team of 30,000 couriers, thousands of local ParcelShops and a growing network of hubs and depots across the country, we safely get parcels from A to everywhere.

And it’s not just customers and retailers who trust us. We’ve won loads of industry awards over the past few years, including gongs for IT, innovation and our green fleet.

But we wouldn’t be the biggest dedicated parcel delivery company in the UK without amazing people. We’re a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can’t wait to hear from you.

Free digital GP service for all colleagues and their family

Wagestream - access a portion of your earned income before payday

Free basic Will and discounted partner mirror Will for all colleagues

50% discount on sending parcels through Evri

Cycle to Work scheme

Company funded Life Assurance

Employee Assistance Programme with free counselling

Great career progression

Up to 26 days holiday

Voluntary flexible benefits at discounted corporate rates

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