Performance and Change Lead – onboarding program

Puma Energy; Greater London; On-site; GBP 90,000 - 130,000; Full time

Job summary

Trafigura is building a new global Counterparty Onboarding function and seeks a proven transformation lead to own the programme from design to live adoption. You will collaborate with Compliance, Credit, Treasury, Legal and IT, reporting to the Divisional Head of Oil.

The role involves shaping the change, defining processes, and ensuring delivery across global teams. Key responsibilities include governing the roadmap, managing communications, and embedding new operating models.

Qualifications

• 5+ years delivering business change or transformation, including in trading, commodities, banking or financial services.
• End-to-end ownership of at least one change initiative, from design through implementation to handover into business-as-usual.
• Strong process documentation skills, including current- and future-state maps, SOPs and process flows.
• Experience defining business requirements and working directly with technical teams and external vendors.
• Experience using operational metrics to measure the impact of change.

Responsibilities

• Design and shape Develop and oversee delivery of the change programme with the global lead, setting the roles and structure, workflows, milestones, sequencing and dependencies.
• Turn vision into reality through process maps, role definitions and system requirements.
• Own the communications plan across all stakeholder groups.
• Deliver and embed Drive the phased roadmap, from organisational restructure to streamlined processes, automation and aligned data ownership.
• Define scope and success criteria for each tranche.
• Run design, build, UAT and rollout with IT support through to real adoption, not just sign-off.
• Bring order to in-flight initiatives, consolidating duplicate effort around the target operating model.
• Make sure technology follows process design.
• You'll evaluate tooling against the target operating model before any spend is committed.
• Drive project execution, with IT owning technical requirements and delivery, the global head owning business acceptance and the P&C lead owning the collaboration and acceptance against MVP.
• Improve and report Build a feedback loop that turns live cases and post-implementation reviews into updated SOPs and system configuration.
• Define and track KPIs (cycle time, STP rate, SLA adherence, escalation volumes) and use them to drive the next round of improvements.
• Support the Onboarding Steering Committee with delivery, benefits and risk reporting, and help prepare SteerCo recommendations and papers.

Skills

Business change leadership

Stakeholder management

Process design

Requirements gathering

Project governance

Tools

PRINCE2

PMP

Agile/Scrum

Lean Six Sigma

Job description

Main Purpose

Trafigura is one of the world's leading commodity trading and logistics companies, with operations across energy, metals and minerals. We're building a new global Counterparty Onboarding function from the ground up. It will be centralised, customer-focused and high-performing, and you will lead the change that makes it real. This is a rare chance to own a flagship transformation from concept through to embedded adoption. You'll work at the intersection of business change, process design and technology. You'll partner with senior leaders across Compliance, Credit, Treasury, Legal and IT, and you'll report directly to the Divisional Head of Oil. As the project evolves, strong delivery will open up future opportunities at Trafigura.

Key Responsibilities

• Design and shape Develop and oversee delivery of the change programme with the global lead, setting the roles and structure, workflows, milestones, sequencing and dependencies.
• Turn vision into reality through process maps, role definitions and system requirements.
• Own the communications plan across all stakeholder groups.
• Deliver and embed Drive the phased roadmap, from organisational restructure to streamlined processes, automation and aligned data ownership.
• Define scope and success criteria for each tranche.
• Run design, build, UAT and rollout with IT support through to real adoption, not just sign-off.
• Bring order to in-flight initiatives, consolidating duplicate effort around the target operating model.
• Make sure technology follows process design.
• You'll evaluate tooling against the target operating model before any spend is committed.
• Drive project execution, with IT owning technical requirements and delivery, the global head owning business acceptance and the P&C lead owning the collaboration and acceptance against MVP.
• Improve and report Build a feedback loop that turns live cases and post-implementation reviews into updated SOPs and system configuration.
• Define and track KPIs (cycle time, STP rate, SLA adherence, escalation volumes) and use them to drive the next round of improvements.
• Support the Onboarding Steering Committee with delivery, benefits and risk reporting, and help prepare SteerCo recommendations and papers.

Required qualifications

• 5+ years delivering business change or transformation, including at least 2 in trading, commodities, banking or financial services.
• End-to-end ownership of at least one change initiative, from design through implementation to handover into business-as-usual.
• Strong process documentation skills, including current- and future-state maps, SOPs and process flows.
• Experience defining business requirements and working directly with technical teams and external vendors.
• Experience using operational metrics to measure the impact of change.

Preferred qualifications

• Change experience in KYC, client onboarding, counterparty lifecycle management or client due diligence.
• Working knowledge of CTRM/ETRM platforms, master data management or KYC/screening tools.
• PRINCE2, PMP, Agile/Scrum, Lean or Six Sigma certification.
• Experience running a cross-functional governance forum or steering committee.

Attributes for success

• Committed to seeing change through to embedded adoption.
• Pragmatic and calm with senior stakeholders.
• Structured, analytical and data-driven.
• A collaborative, customer-focused communicator.

Department overview

The Client Onboarding function is a new, centralized, customer-focused and high-performing global service that is transforming the way Trafigura onboards its customers and partners. The initial scope is onboarding for Trafigura Trading. Expansion into wider Trafigura affiliates and client lifecycle management is a future possibility for growth. Key relationships include Traders, Compliance, Credit Risk, Master Data, Treasury, Legal, Trading Operations and IT, as well as the Onboarding Global Manager.

Equal opportunity employer

We are an Equal Opportunity Employer and take pride in a diverse workforce! We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, colour, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or handicap, disability, or any other legally protected status. Trafigura provides critical resources to the world. Founded over 30 years ago and owned by its employees, the Group is at the heart of global supply, using its deep understanding of commodity markets to make supply chains more efficient, secure and sustainable. Working across a global network, the Group deploys infrastructure, logistics, financing and market expertise to move energy and commodities from where they are produced to where they are needed. By connecting producers and consumers, it brings transparency, resilience and trust to complex supply chains. The business supplies the energy and commodities the world needs today, including oil and petroleum products, metals and minerals, gas and power, while investing in lower-carbon solutions for the future. The Trafigura Group also comprises industrial assets and operating businesses including multi-metals producer Nyrstar, fuel storage and distribution company Puma Energy, fuel supplier and distributor Greenergy, and the Impala Terminals joint venture. The Group employs approximately 14,500 people, of whom more than 1,400 are shareholders, and operates in over 150 countries. Careers at Trafigura A career at Trafigura offers the opportunity to take on meaningful responsibility from an early stage and contribute to a business that plays a vital role in the global economy. As an employee-owned company, we foster a high-performance culture where individuals are empowered to take ownership, challenge themselves and make an impact. We value curiosity, initiative and collaboration, and invest in helping our people develop the skills, experience and networks needed to succeed. Working alongside talented colleagues from diverse backgrounds, employees are given opportunities to learn continuously, solve complex problems and build rewarding international careers. Whether in commercial, operational, technical or corporate functions, our people are trusted to contribute, grow and lead throughout their careers.