People & Talent Manager - Premium Multi-Site Hospitality

CORElevate; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A growing hospitality business is seeking a People & Talent Manager passionate about shaping team culture. This hybrid role encompasses recruitment, HR operations, and training, requiring someone who can support managers and engage teams at all levels.

Qualifications

• Proven recruitment experience in hospitality or retail.
• Strong knowledge of HR processes and employment legislation.
• Experience with HR systems or ATS tools is a plus.

Responsibilities

• Leading recruitment for operations and support teams.
• Managing HR processes including contracts and compliance.
• Designing and delivering in-house training sessions.

Skills

Recruitment experience

HR processes knowledge

Confident communication

Organisational skills

Empathy

Collaboration

Passion for hospitality

Experience with HR systems

Job description

Job Description

We're supporting a growing hospitality business in the search for a People & Talent Manager, someone who’s passionate about people, thrives in a high-energy environment, and wants to shape what great team culture really looks like.

This is a hybrid role at the heart of the business: part recruiter, part HR operations lead, part culture builder. It’s ideal for someone who can move confidently between hiring, supporting managers on people matters, and delivering training that makes an impact.

You’ll report into the Head of People and work closely with teams across all levels — from front-of-house to senior leadership.

Key responsibilities include:

• Leading values-driven, high-impact recruitment for operations and support teams
• Managing day-to-day HR processes including contracts, compliance, onboarding, and systems
• Designing and delivering engaging in-house training and onboarding sessions
• Supporting managers with ER cases, including disciplinaries and performance management
• Acting as a trusted partner across multiple sites — visible, hands-on, and always people-first
• Championing culture, inclusion, and employee development through consistent engagement
• Maintaining accurate and confidential HR records and ensuring operational compliance
• Contributing to events, employer brand activity, and team wellbeing initiatives

What we're looking for:

• Proven recruitment experience, ideally in hospitality, retail, or another fast-paced, multi-site business
• Strong working knowledge of HR processes and employment legislation
• Confident communicator who can advise and support on ER issues
• Organised and detail-oriented with excellent time management
• Empathetic, approachable, and genuinely motivated by helping others grow
• A team player who thrives in a collaborative, feedback-driven environment
• Passion for hospitality, people development, and building inclusive team cultures
• Experience with HR systems or ATS tools is a plus, but not essential