Contact Centre Agent (fixed-term)

Center Parcs; Newark on Trent; Hybrid; GBP 26,000 - 30,000; Full time

Benefits offered by this job

Free day passes

Spa access

Discounts on breaks and in shops/resta

Bonus scheme

Job summary

Center Parcs in Newark on Trent is seeking a Contact Centre Agent (fixed-term) at Forest House, earning £12.87 per hour. You will be the first point of contact for prospective guests, handling bookings and enquiries, and promoting our products with effective up-selling.

The role includes a comprehensive training programme at Forest House in New Ollerton, followed by a transition to a hybrid model with 3 days in the office and 2 days at home.

Qualifications

• Previous experience in a contact centre, sales, or customer service role.
• A natural communicator who enjoys speaking with people.
• Confident handling a wide range of customer interactions.
• Excellent verbal and written communication skills.
• The ability to work effectively when under pressure.
• PC literate with fast and accurate keyboard skills.
• Webchat experience is desirable but not essential.

Responsibilities

• Answering inbound calls and responding to guest enquiries.
• Building rapport and delivering a warm, professional level of service.
• Promoting and up-selling our products and services to enhance the guest experience.
• Confidently representing our brand with enthusiasm and professionalism.

Skills

Customer service

Communication

Sales upselling

PC literacy

Webchat experience

Job description

Contact Centre Agent (fixed-term)

Forest House | £12.87 per hour

We're a thriving team passionate about working together to deliver excellence, all in a natural forest environment

If you thrive on delivering excellent customer service, this could be the role for you.

As a Contact Centre Agent, you'll be the first point of contact for our prospective guests - setting the tone for their entire experience with us. You'll play a vital role in creating a positive first impression, handling incoming calls for bookings and enquiries, and promoting our products and services through effective up-selling.

What you’ll be doing

• Answering inbound calls and responding to guest enquiries
• Building rapport and delivering a warm, professional level of service
• Promoting and up-selling our products and services to enhance the guest experience
• Confidently representing our brand with enthusiasm and professionalism

Training and Working Arrangements

Successful candidates will be required to complete a comprehensive training programme at our Forest House in New Ollerton

• Training Duration: 2 weeks
• Training Hours: Full-time, 9:00am to 5:30pm, Monday to Friday

Following completion of the training programme, you will revert to your contracted hours and continue working at Forest House for a further 10 weeks, or until you have reached a satisfactory level of competence on our systems.

Once you are confident and competent, you will transition to a hybrid working model, in line with your contracted hours.

What's in it for you

• Free day passes and access to leisure facilities (including the spa)
• Discounts on breaks and in our shops and restaurants
• Bonus scheme and recognition rewards
• A supportive, friendly team
• Career development and in-role training

Your working hours

Please note this is a fixed-term contract until 12th March 2027

We have full-time and part-time opportunities available but it is a requirement for all working hours to be spread across 5 days per week. The following working hours are available:

• 40 hours per week, spread across 5 days per week
• 30 hours per week, spread across 5 days per week
• 20 hours per week, spread across 5 days per week
• 25 hours per week, spread across 5 days per week

Whilst your hours of work will be fixed between the hours of 8.30am and 7:00pm, your days of work will be allocated on a flexible basis, which means that your days of work will vary each week. Your working hours will include some weekends and public / bank holidays on a rota basis.

Please note, this role will be hybrid with on average 3 days office-based and 2 days home working.

About you

• Previous experience in a contact centre, sales, or customer service role
• A natural communicator who enjoys speaking with people-
• Confident handling a wide range of customer interactions
• Excellent verbal and written communication skills
• The ability to work effectively when under pressure
• PC literate with fast and accurate keyboard skills
• Webchat experience is desirable but not essential

Our values

Each colleague at Center Parcs is involved in building better worlds for our guests, colleagues, communities and our environment. Contributing to our purpose means living out our values : We care, we're brave, we're determined and we're naturally us.

Closing date: 26th October 2026 #INPLOIv2

Please note this vacancy may close at any time once sufficient applications have been received. Early submission of your application is therefore encouraged.

At Center Parcs, everyone's welcome.

We recognise that we're all at our best when we're being ourselves. We are committed to building a culture that champions diversity, equity and inclusion, where everyone is treated fairly and with respect. We welcome people from all backgrounds and want them to feel valued for their individuality, thrive in our business and share a sense of belonging. We place a lot of value on recruiting based on behaviours rather than prioritising qualifications or experience.

We are proud to be a Disability Confident Employer, please let us know if you require any support or reasonable adjustments during the application or interview process.