People Services Team Leader

Mears Group; Gloucester; On-site; GBP 35,000; Full time

Job summary

A leading company in Gloucester is seeking a People Services Team Leader to oversee their Apprenticeships and Learning administration function. This role involves leading a specialist team, managing apprenticeship processes, and enhancing the experience for learners. The ideal candidate will have strong organizational skills, experience in apprenticeship administration, and a passion for developing early careers. Join us to shape the future talent at Mears and make a meaningful impact.

Benefits

25 days annual leave plus bank holidays

Pension Scheme

Employee Assistance Programme

Mears Fun Day

Staff perks with Mears Rewards

Volunteering Leave

Family friendly policy

Qualifications

• Experience in a learning or apprenticeship administration environment.
• Confident in communicating with stakeholders at all levels.
• Proficiency with digital systems and confidence in data accuracy.

Responsibilities

• Lead the end-to-end apprenticeship administration process.
• Build strong relationships with colleges and training providers.
• Manage and support the performance and development of your team.

Skills

Organisational skills

Communication

Stakeholder management

Data accuracy

Process improvement

Education

A-levels, BTEC or equivalent

CIPD or learning-related qualifications

Tools

Workday

ServiceNow

Job description

Annual salary: up to £35,000.00

People Services Team Leader

?Gloucester

? Permanent

? Full Time – 08.30-17.00

? Salary - £35,000

Join our journey – Lead, empower, and shape future talent

Are you passionate about people, process, and developing early careers? We're looking for a motivated and experienced People Services Team Leader to lead our Apprenticeships and Learning administration function. This is a fantastic opportunity to shape how we support early talent at Mears, while guiding a small but growing team through continuous improvement and meaningful impact.

About the Role:

You’ll be leading a specialist team within our central People Services function, focused on delivering an exceptional experience for apprentices and learners. With responsibility for apprenticeship administration, college partnerships, and colleague support, you’ll play a key role in helping new talent thrive at Mears.

Key Responsibilities:

• Lead the end-to-end apprenticeship administration process, from sign-up to completion
• Build strong relationships with colleges and training providers
• Conduct and attend quarterly reviews with colleges to ensure learner progress and success
• Provide outreach and support to mentors and line managers to monitor and support apprentice development
• Triage and resolve apprentice-related issues or concerns in a timely, supportive manner
• Act as the key point of contact for all apprenticeship queries, both internally and externally

• Manage and support the performance and development of your team
• Deliver a high-quality, consistent administrative service across the employee lifecycle
• Drive continuous improvement and systems-led change using tools like Workday and ServiceNow
• Collaborate across departments (HR, Payroll, Talent Acquisition & IT) to enhance service efficiency
• Monitor data accuracy, compliance and ensure timely reporting
• Create and share user-friendly HR templates, policies and guidance
• Champion inclusive, accessible services that put the colleague experience at the centre

Role Criteria:

• Experience in a learning or apprenticeship administration environment
• Confident in communicating with stakeholders at all levels, including colleges and managers
• Strong organisational skills and ability to juggle multiple priorities

• Proficiency with digital systems and confidence in data accuracy and process improvement
• A-levels, BTEC or equivalent experience in business/management
• Willingness to study or already hold CIPD or learning-related qualifications

It would be advantageous to have:

• Experience in leading or supervising a team
• Knowledge of apprenticeship funding, compliance, and programme structures
• Previous use of HR systems like Workday or ServiceNow

Benefits:

• 25 days annual leave plus bank holidays
• Pension Scheme
• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Family friendly policy to include enhanced maternity/paternity leave and much more.

At Mears, we believe in building futures — for our people and the communities we serve. We’re committed to equity, inclusion and creating an environment where all voices are heard and valued.

Are you ready to help shape the next generation at Mears?

If you're passionate about people, learning, and leading a service that makes a real difference, we want to hear from you.

Apply today and take the next step in your leadership journey.

Apply below or to discuss your application further; contact:

Vickie Rudge ([e-mail])

If you need any help with your application process, we are here to support you. We will be accessible every step of the way.

At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.

We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.

In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.