People Services Team Leader

TN United Kingdom; Tewkesbury; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking a dedicated individual to lead their apprenticeship administration team. This role involves managing college partnerships, supporting apprentices, and ensuring a high-quality service across the employee lifecycle. Ideal candidates will have strong organizational skills, experience in apprenticeship administration, and a passion for fostering talent.

Benefits

25 days annual leave plus bank holidays

Pension Scheme

Employee Assistance Programme

Volunteering Leave

Family friendly policy including enhanced maternity/paternity leave

Qualifications

• Experience in learning or apprenticeship administration.
• Confident in communicating with stakeholders at all levels.
• Willingness to study or already hold CIPD qualifications.

Responsibilities

• Lead the end-to-end apprenticeship administration process.
• Build relationships with colleges and training providers.
• Monitor data accuracy and ensure timely reporting.

Skills

Organisational skills

Stakeholder communication

Data accuracy

Process improvement

Education

A-levels or BTEC in business/management

CIPD or learning-related qualifications

Tools

Workday

ServiceNow

Job description

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You’ll be leading a specialist team within our central People Services function, focused on delivering an exceptional experience for apprentices and learners. With responsibility for apprenticeship administration, college partnerships, and colleague support, you’ll play a key role in helping new talent thrive at Mears.

Key Responsibilities:

• Lead the end-to-end apprenticeship administration process, from sign-up to completion
• Build strong relationships with colleges and training providers
• Conduct and attend quarterly reviews with colleges to ensure learner progress and success
• Provide outreach and support to mentors and line managers to monitor and support apprentice development
• Triage and resolve apprentice-related issues or concerns in a timely, supportive manner
• Act as the key point of contact for all apprenticeship queries, both internally and externally
• Manage and support the performance and development of your team
• Deliver a high-quality, consistent administrative service across the employee lifecycle
• Drive continuous improvement and systems-led change using tools like Workday and ServiceNow
• Collaborate across departments (HR, Payroll, Talent Acquisition & IT) to enhance service efficiency
• Monitor data accuracy, compliance and ensure timely reporting
• Create and share user-friendly HR templates, policies and guidance
• Champion inclusive, accessible services that put the colleague experience at the centre

Role Criteria:

• Experience in a learning or apprenticeship administration environment
• Confident in communicating with stakeholders at all levels, including colleges and managers
• Strong organisational skills and ability to juggle multiple priorities
• Proficiency with digital systems and confidence in data accuracy and process improvement
• A-levels, BTEC or equivalent experience in business/management
• Willingness to study or already hold CIPD or learning-related qualifications

It would be advantageous to have:

• Experience in leading or supervising a team
• Knowledge of apprenticeship funding, compliance, and programme structures
• Previous use of HR systems like Workday or ServiceNow
• 25 days annual leave plus bank holidays
• Pension Scheme
• Sharesave - a simple way of saving money direct from your salary for 3 years, in order to buy Mears Group PLC (Mears) shares at a price that is fixed and discounted at the outset
• Employee Assistance Programme
• Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work! Previous years include, Alton Towers, Drayton Manor etc
• Staff perks with Mears Rewards - discounts of up to 10% on coffee, weekly groceries, holidays, the list is endless
• Volunteering Leave - Mears supports employees to undertake volunteering in the community, in support of our social value commitment.
• Family friendly policy to include enhanced maternity/paternity leave and much more.

At Mears, we believe in building futures — for our people and the communities we serve. We’re committed to equity, inclusion and creating an environment where all voices are heard and valued.

Are you ready to help shape the next generation at Mears?

If you're passionate about people, learning, and leading a service that makes a real difference, we want to hear from you.