People Services Team Lead

onlyFE; Telford; On-site; GBP 38,000 - 42,000; Full time

Job summary

onlyFE is seeking a People Services Team Lead to drive the recruitment, payroll administration and workforce data services across the College. You will report to the Director of People and lead and develop the Recruitment, Payroll & Workforce Data Officer team, delivering high performance and an excellent customer experience for staff, managers and candidates.

The role covers standards, data integrity, SCR maintenance, monthly payroll, and KPI reporting to senior leaders.

Qualifications

• Significant experience in a senior HR/People Services operational role.
• Experience managing or supervising a team and delivering KPI reports to senior stakeholders.
• Strong knowledge of UK employment law, GDPR and data protection in HR/payroll.

Responsibilities

• Lead and develop Recruitment, Payroll & Workforce Data Officer team (2 posts).
• Establish metrics to measure customer satisfaction for People Services delivery.
• Oversee end-to-end recruitment and monthly payroll processes with accuracy and timeliness.
• Maintain SCR and ensure data integrity and security across HR systems.
• Deliver workforce reports and KPI insights to senior leaders and Governors.

Job description

About The Role

As People Services Team Lead, you will play a key leadership role in the operational delivery of recruitment, payroll administration and workforce data services across the College. Reporting directly to the Director of People and working closely with the Head of People Services, you will lead and develop the Recruitment, Payroll & Workforce Data Officer team, driving high performance, service quality and an excellent customer experience for staff, managers and candidates.

£37,728 - £41,888

About The Role

As People Services Team Lead, you will play a key leadership role in the operational delivery of recruitment, payroll administration and workforce data services across the College. Reporting directly to the Director of People and working closely with the Head of People Services, you will lead and develop the Recruitment, Payroll & Workforce Data Officer team, driving high performance, service quality and an excellent customer experience for staff, managers and candidates.

Key Responsibilities

• Establish and embed mechanisms to measure customer (staff and manager) satisfaction with People Services delivery, including recruitment and payroll.
• Use feedback and service data to drive continuous improvement of processes, systems and the overall service experience.
• Develop and monitor service standards and turnaround times, ensuring the team consistently meets agreed expectations.
• Ensure the integrity, accuracy and security of all recruitment, payroll and workforce data held within HR systems.
• Ensure full adherence to safer recruitment standards and Keeping Children Safe in Education (KCSIE) requirements across all recruitment activity.
• Own and maintain the Single Central Record (SCR), ensuring it is accurate, complete and audit-ready at all times.
• Lead and line manage the Recruitment, Payroll & Workforce Data Officer team (2 posts), setting clear objectives, priorities and performance standards.
• Coach, develop and performance manage direct reports, supporting their professional growth and building capability across the function.
• Act as the operational lead for recruitment, payroll administration and workforce data, deputising for the Head of People Services as required.
• Oversee the end-to-end recruitment function, ensuring an efficient, compliant and positive candidate and hiring manager experience.
• Lead the College’s Disability Confident accreditation, ensuring the scheme’s commitments are embedded in recruitment practice and reported on as required.
• Oversee the monthly payroll process end-to-end, ensuring accuracy, timeliness and compliance with statutory and contractual requirements.
• Support the management of the outsourced payroll contract, acting as a key point of contact and monitoring contractual and service performance.
• Ensure the integrity, accuracy and security of all recruitment, payroll and workforce data held within HR systems.
• Ensure full adherence to safer recruitment standards and Keeping Children Safe in Education (KCSIE) requirements across all recruitment activity.
• Own and maintain the Single Central Record (SCR), ensuring it is accurate, complete and audit-ready at all times.
• Develop and deliver monthly, quarterly and annual workforce reports for senior leaders, the People & Culture Standing Group and Governors.
• Own and continuously develop the People Services KPI suite, including recruitment, payroll and workforce metrics (e.g. headcount, FTE, turnover, absence, agency usage).

Skills, Knowledge & Expertise

SKILLS AND EXPERTISE

• Level 2 Qualification in Maths & English (GCSE A*-C) or equivalent.
• CIPD Level 5 (or above) qualification, or working towards, or equivalent demonstrable experience.

Qualifications & Training

• Significant experience in a senior HR/People Services operational role, including recruitment and payroll administration.
• Proven experience of managing or supervising a team, including setting objectives and managing performance.
• Experience developing and delivering workforce reports and KPIs to senior stakeholders.
• Strong working knowledge of UK employment legislation, GDPR and data protection as applied to HR and payroll.
• Ability to use initiative, make sound judgements and drive service and performance improvement.
• Strong stakeholder management skills, able to build credible working relationships across all levels of the organisation.
• Strong analytical skills with the ability to interpret workforce data and translate into meaningful insight and action.