People Services Officer

eTeach UK Limited; Peterborough; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Up to 43 days annual leave (pro-rata)

LGPS pension

Gym on-site

Free on-site parking

Employee assistance programme

Professional qualifications support

Vivup benefits

Job summary

IEG is seeking an organised HR professional to provide responsive, first-line guidance and administration across the employee lifecycle. You will be a trusted contact for line managers, support key HR processes, and help ensure our People Services function operates smoothly every day.

Working with senior People Services staff, you will manage flexible working requests, maternity and family leave, probation reviews, and confidential records.

Qualifications

• Solid understanding of HR policies and employment administration.
• Experience providing first-line HR support to line managers.
• Strong communication and interpersonal skills.

Responsibilities

• Provide accurate, timely first-line HR advice to line managers.
• Coordinate flexible working requests and maternity/family leave administration.
• Support probation management, absence, conduct, and performance matters.

Skills

HR policies

HR administration

Communication

Data handling

Discretion

Education

CIPD qualification

Tools

HRIS

Job description

Make a Direct Impact on Our People and Organisational Success!In this busy and exciting role, you will deliver responsive, first-line HR guidance and administrative support right across the employee lifecycle. You will act as a trusted key contact for line managers, providing accurate, policy-aligned advice, managing key HR processes, and helping ensure our People Services function operates smoothly and effectively every day.Working closely with senior People Services staff, you will help shape a supportive, compliant, and positive workplace culture while maintaining the integrity of our workforce data and HR systems.Key Responsibilities:Provide accurate, timely first-line HR advice and guidance to line managers in line with IEG policies and procedures.Serve as the first point of contact for Flexible Working Requests, preparing summaries for advisory and operational review.Oversee end-to-end maternity and family leave administration, advising staff and managers on policy, entitlements, and paperwork.Actively coordinate the probation management process, monitoring conduct and performance reviews and highlighting exceptions.Support informal employee relations matters, including absence management, conduct, and performance, alongside HR Advisors and People Partners.Prepare investigation and hearing case files, take accurate meeting minutes, and process contract variation letters.Maintain accurate, confidential employee records and update HRIS systems to ensure data integrity for workforce reporting and metrics.Assist with learning and organisational development tasks as directed by the Group L&OD Manager.Support employee reward and benefits provisions and generate key HR reporting metrics (such as turnover, absence, and EDI).Contribute to continuous improvement projects, uphold health and safety, and ensure full compliance with GDPR, safeguarding, and EDI standards.What we're looking for:You are a proactive, organized, and approachable HR professional with strong foundational knowledge of HR policies, procedures, and employment administration. You possess excellent communication and interpersonal skills, enabling you to build trusted working relationships with line managers and staff alike. With sharp attention to detail, strong data handling capabilities within HRIS systems, and a high level of discretion regarding confidential information, you thrive in a fast-paced environment. If you hold relevant HR experience or qualifications (such as CIPD) and are eager to develop your career within an supportive educational environment, we would love to hear from you. Take the next step in your HR career and help us build an outstanding environment for our college community!IEG offers a comprehensive benefits package, including: Generous Leave: Up to 43 days annual leave per year, including Bank Holidays and Christmas close (pro-rata for part-time staff). Competitive Pension: Local Government Pension Scheme (LGPS), including death-in-service benefitsHealth and Wellbeing: Benefit from a gym, free on-site parking, access to employee assistance programme and a friendly team atmosphereProfessional Development: Ongoing training and development opportunities, including sponsorship for HE/professional qualificationsEmployee Benefits and Rewards: Vivup employee benefits, including lifestyle savings, eligibility to apply for a Blue Light Card, providing access to a wide range of national discounts

Salary: £25,043 per annum, full time equivalent