People Services Coordinator

Twinings; Andover; Hybrid; GBP 27,000 - 35,000; Full time

Benefits offered by this job

Yearly bonus

Flexible working options

25 days holiday + 8 bank holidays

Onsite Gym and Wellbeing Centre

Perkbox – employee discount scheme

Pension scheme matched up to 10%

Cycle to work scheme

SimplyHealth Cash plan

Onsite Staff shop and online staff-dis

Electric Car Scheme

Job summary

Twinings is seeking a People Services Coordinator in Andover to deliver payroll and rewards administration within the HR Shared Services team. The role reports to the International Reward Operations Manager and Payroll lead, with a 50/50 focus on payroll and benefits administration.

This fixed-term 18-month contract requires attention to detail, GDPR compliance, and strong Excel skills. You will support monthly payroll inputs and collaborate with pension and finance teams.

Qualifications

• Administration experience including UK benefits and Payroll.
• Strong data handling skills with high attention to detail.
• Experience with confidential employee data and GDPR.
• Proficient Excel (Lookups, Pivots, reporting).
• Excellent organisational and time-management skills.
• Strong written and verbal communication.

Responsibilities

• Coordinate monthly payroll inputs and accuracy.
• Support payroll service provider to deliver UK payroll.
• Maintain GDPR confidentiality in data handling.
• Administer UK benefit schemes such as Bupa and Perkbox.
• Raise purchase orders and manage supplier invoices for benefits.
• Act as first contact for reward-related employee queries.

Skills

Payroll administration

Data accuracy

Data privacy

Excel skills

Time management

Communication

Education

HR/Payroll qualification (desirable)

Tools

ADP

HRIS systems

Job description

People Services Coordinator

Application Deadline: 8 October 2026

Department: Human Resources

Employment Type: Fixed Term - Full Time

Location: Andover

Description

Great People Work Here.

Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to do the best job you can? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, Twining Ovo delivers.

We’re looking for people who don’t just come here, but who have a real passion for the brand and a commitment to do the best job they can. In return, we offer an inspiring package of employee benefits - to show just how much we value you. This role will offer you the scope for growth and the tools to aim high.

The focus of the People Services Coordinator is to deliver reward and payroll admin activities working closely with the International Reward Operations Manager, Reward Advisor and Payroll lead.

The role is part of a broader team which spans Reward and HR Shared Services and is part of the International HR team.

The role is split approximately 50% Payroll and 50% Reward & Benefits Administration. The successful candidate needs to be comfortable moving between both areas depending on business priorities rather than viewing them as separate functions.

Please note this is an 18 month Fixed Term Contract.

Key Responsibilities

• Coordinate monthly payroll inputs (starters, leavers, overtime, changes) ensuring accuracy and completeness
• Support the payroll service provider to deliver a compliant UK payroll and ensure inputs are submitted to agreed deadlines
• Coordinate and quality-check payroll data prior to commit and support with post-commit tasks
• Support with monthly reporting to internal/external stakeholders
• Liaise with ABF Pensions and Finance in ensuring pension reports and payments are accurate and uploaded monthly
• Reconcile and produce monthly cheques for Accounting for a variety of benefits
• Support with employee payroll queries, escalating technical issues where appropriate
• Ensure GDPR compliance and confidentiality in handling sensitive data
• Support maintenance of payroll process documentation and audit evidence
• Record employee absences and process pay adjustments including buying/selling of leave and special leave
• Support calculating termination payments ensuring correct tax treatment
• Day-to-day administration of UK benefit schemes, including Bupa, Perkbox and Octopus
• Process benefit changes (eligibility, joiners/leavers, changes in cover)
• Ensure benefit changes are accurately reflected in and communicated to Payroll
• Act as a first point of contact for reward-related employee queries (Reward inbox)
• Support employee communications (SharePoint content, internal comms)
• Raise purchase orders, manage supplier invoices, and support cost allocations and recharges for Accounting (benefit invoices, relocation invoices)
• Liaise with third party benefit providers to organise events to promote benefits
• Help Reward Advisor with projects such as living wage, short term business visitors and pay review
• Coordinate data and documentation for reward audits and ad-hoc reviews

Skills, Knowledge and Expertise

• Administration experience including UK benefits and Payroll
• Strong data handling skills with high attention to detail
• Experience working with confidential employee data in line with GDPR
• Good working knowledge of Microsoft Excel (LookUps, Pivots, reconciliations, reporting)
• Excellent organisational and time-management skills
• Strong communication skills, both written and verbal

Desirable

• Experience working with ADP and/or other HR / Payroll systems Attributes
• Highly organised and detail-orientetated
• Proactive and solutions-focused
• Comfortable working to fixed deadlines
• Collaborative and service-oriented

Qualifications

• Recognised HR and/or Payroll qualification i.e. CIPD, CIPP desirable but not essential

Benefits

• Yearly bonus based on personal contribution and financial performance
• Flexible working options
• 25 days holiday plus 8 bank holidays and the option to buy and sell holidays
• Onsite Gym and Wellbeing Centre
• Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more
• Pension scheme with your contributions matched for up to 10% of your salary
• Cycle to work scheme
• SimplyHealth Cash plan
• Onsite Staff shop and online staff discounts
• Electric Car Scheme