People Services Assistant

South Western Railway; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading railway company is looking for a People Services position to support HR processes and manage employee relations. The role involves working closely with the management team, providing guidance, and ensuring adherence to procedures. Ideal candidates will have a background in HR, excellent communication skills, and attention to detail.

Benefits

Free duty and leisure travel on SWR services

Free leisure travel for spouse/partner and dependants

Full training and support with development

Excellent pension scheme

Qualifications

• Proven experience in a fast-paced office environment.
• Experience in a people & culture team preferred.
• Willingness to learn new systems and skills.

Responsibilities

• Manage employment tribunal cases with stakeholders.
• Support employee relations and case management.
• Prepare and maintain case-related documentation.

Skills

Communication

Time Management

Interpersonal Skills

Attention to Detail

Flexibility

Education

Qualified or part qualified training in people management

Tools

Microsoft Word

Excel

PowerPoint

Outlook

Job description

Who are we?

South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England, and the Isle of Wight.

Join our team and help us continue to bring people together to get the most out of life.

About the job

To work closely with the People Services Management Team in providing comprehensive support and guidance to all business areas in accordance with Company people management policy and procedures.

Your main responsibilities will be:

• Assist the Senior People Business Partner in the management of employment tribunal cases in liaison with Solicitors and Head of People Services.
• Support and contribute to the research, development and delivery of South Western Railway policies and associated management guidelines.
• Lead on lessons learnt from people related case work to enable greater insight and inform developmental needs.
• Provide support to the People Services Management Team with employee relations case management.
• Responsible for arranging meetings with stakeholders of varying levels of seniority.
• Responsible for the release arrangements of Employees and Staff Representatives as necessary.
• Prepare case related documentation to strict deadlines and ensure that the relevant activity trackers and case summary records are regularly updated. This will also include updating the HR system with any formal outcomes and disciplinary expunges.
• Provide minute taking support to Managers when conducting formal meetings and to ensure adherence to Company and statutory people management procedures.
• Provide assistance with the issuing of correspondence to employees further to formal meeting outcomes.
• Complete leaver processes including staff changes and where appropriate, liaison with pensions team.
• To provide management information and produce key performance indicators in accordance with ongoing and ad-hoc business needs.
• Ensure that case paperwork is maintained and filed in accordance with General Data Protection Regulations.
• Perform ad-hoc or project related tasks as and when required by the People Services Management team.

You'll need to be:

• Proven experience of working in a fast paced and challenging office environment.
• Previous experience of working in a people & culture team would be an advantage.
• Possess a flexible approach in ensuring customer needs are met.
• Preparedness to travel across the South Western Railway network to attend meetings as and when required.
• Demonstrate strong time management, communication and interpersonal skills.
• Conscientious with an attention to detail particularly in relation to producing formal documentation in a variety of context.
• Must demonstrate a willingness to learn new systems, skills and behaviours and to acquire job related formal qualificiations as and when required.
• Experience in appropriate IT packages including Microsoft Word, Excell and PowerPoint.
• A working knowledge of Outlook would be an advantage.
• Qualified or part qualified training in people management or development would be an advantage.

Applicants who require a visa must have 6 months remaining at the time of their appointment

About the location

This role will require travel around our network, however, you will predominantly be based in Southampton.

Overline House is conveniently situated overlooking Southampton Central Station and is easily accessible by public transport. The station is very local to West Quay, a hub for retailers and restaurants, and provides an excellent link between London, Coastal areas and the Isle of Wight.

Working pattern

You will be working an average of 37 hours per week, typically, Monday - Friday, office hours.

The Reward

In return we offer a competitive salary and a variety of valuable benefits, including:

• Free duty and leisure travel on SWR services for employees
• Free leisure travel for spouse/partner and dependants (criteria dependent)
• Full training and support with development
• Excellent pension scheme

For more information, a full job description and how to apply, please go to: https://apply.southwesternrailway.com/jobs/vacancy/126/description